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August 1, 2014

Best Buy vows to improve, touts turnaround plan

Interim CEO Mike Mikan told shareholders and employees, gathered at Best Buy’s annual meeting Thursday, the company is committed to changing in fundamental ways. The Richfield-based electronics retail giant plans to provide new employee training for better customer service, reduce its retail footprint and tackle trends like “showrooming” that are hurting the retailer’s sales. Best Buy is also recovering from three months of internal drama, including the abrupt resignation of its founder and largest share holder Richard Schulze. He was not seen at Thursday’s meeting.