Anger as Sun Country forgets luggage on flight to Las Vegas

Twin Cities passengers were not impressed.
Author:
Publish date:

Travelers from the Twin Cities were furious upon arriving at Las Vegas to find their luggage hadn't made the journey.

The incident affected Flight 117 from Minneapolis-St. Paul International to Las Vegas McCarran on Thursday night.

None of the 168 passengers' hold luggage made the journey, and had to be flown out to them the next day.

KSTP reports that all passengers received their luggage on Friday, either having to go to the airport to pick it up or by having it delivered to them where they're staying in Vegas.

The company told the TV station it realized its error pretty quickly, and has been refunding bag fees and offering a $50 voucher to impacted customers.

Nonetheless, it is another black mark against Sun Country at a time its reputation has really taken a hit.

Today's Top Stories

– Kids posing as solicitors are burglarizing homes in St. Paul.

– Heavy rain, tornadoes possible in southern Minnesota on Sunday.

– Sign up for our daily newsletters.

It drew serious criticism after abandoning passengers in two Mexican destinations during the historic blizzard that hit the metro during mid-April.

CEO Jude Bricker apologized, saying in retrospect they should have flown rescue flights out to Mexico.

The company that once styled itself as "Minnesota's Hometown Airline" has come under scrutiny since it was transferred out of Minnesotan ownership last year, when it was bought by an investment group in New York.

It announced it's slashing 350 jobs from its base in Eagan earlier this year, outsourcing certain services to a Canadian third party, 

Last month, it revealed it's removing First Class from its planes, replacing them with slimline seating that can carry more passengers.

Next Up

snow

Here's how much snow fell in Minnesota on Sunday

Some localized areas saw more than expected.

Lindsay Guentzel

For The Week: What's harder than making a meal plan? Sticking to it!

Lindsay Guentzel says you shouldn't give up on your meal planning routines.

Screen Shot 2019-12-17 at 11.15.34 AM

Two people fatally shot by police in Wadena County, two officers injured

Another man was shot in the altercation, which police claim started when one of the suspects opened fire on officers.

snow, plow

Winter storm warnings issued as snow system shifts in Minnesota

The worst of the snow will now hit further north, affecting areas including St. Cloud and the I-94 corridor.

Matt Dumba

Matt Dumba beats the clock to give Wild sixth straight win

Dumba scored as overtime came to a close for another Wild victory.

Karl-Anthony Towns

Bradley Beal terrorizes Timberwolves in loss to Wizards

Beal and the Wizards handed the Wolves their seventh straight defeat.

Marcus Carr / Gopher basketball

Gophers tourney hopes take another blow with loss to Nebraska

Marcus Carr scored a career-high 41 points, but Minnesota is still winless on the road.

St. Paul police

St. Paul police arrest teenage boy in carjacking crackdown

This comes amid a dramatic spike in Twin Cities carjackings.

snow

Snow latest: Twin Cities set for up to 4 inches

A narrow system will travel across Minnesota overnight.

Related

Sun Country's online check-in will be offline on Tuesday

Something to be aware of for Twin Cities travelers.

Sun Country to waive or reduce fees for changing flights

Other airlines charge significant amounts to change your ticket.

Sun Country to launch first flights into Canada from MSP

The direct link between the Twin Cities and Vancouver launches next year.

Carinou Sun Country

Caribou Coffee cans are added to Sun Country in-flight menu

The cold brew cans were launched by Caribou last summer.

Sun Country adds 19 new seasonal routes – including 8 from MSP

It includes $49 one-way tickets between MSP and Chicago O'Hare.

Sun Country to start nonstop flights between MSP-Belize

MSP becomes the 10th airport in the U.S. to offer direct flights to Belize.

Sun Country to offer $49 flights if you book on Black Friday

Airlines are slashing prices for the busiest shopping weekend of the year.