Skip to main content

Anger as Sun Country forgets luggage on flight to Las Vegas

Twin Cities passengers were not impressed.

Travelers from the Twin Cities were furious upon arriving at Las Vegas to find their luggage hadn't made the journey.

The incident affected Flight 117 from Minneapolis-St. Paul International to Las Vegas McCarran on Thursday night.

None of the 168 passengers' hold luggage made the journey, and had to be flown out to them the next day.

KSTP reports that all passengers received their luggage on Friday, either having to go to the airport to pick it up or by having it delivered to them where they're staying in Vegas.

The company told the TV station it realized its error pretty quickly, and has been refunding bag fees and offering a $50 voucher to impacted customers.

Nonetheless, it is another black mark against Sun Country at a time its reputation has really taken a hit.

Today's Top Stories

– Kids posing as solicitors are burglarizing homes in St. Paul.

– Heavy rain, tornadoes possible in southern Minnesota on Sunday.

– Sign up for our daily newsletters.

It drew serious criticism after abandoning passengers in two Mexican destinations during the historic blizzard that hit the metro during mid-April.

CEO Jude Bricker apologized, saying in retrospect they should have flown rescue flights out to Mexico.

The company that once styled itself as "Minnesota's Hometown Airline" has come under scrutiny since it was transferred out of Minnesotan ownership last year, when it was bought by an investment group in New York.

It announced it's slashing 350 jobs from its base in Eagan earlier this year, outsourcing certain services to a Canadian third party, 

Last month, it revealed it's removing First Class from its planes, replacing them with slimline seating that can carry more passengers.

Next Up

Screen Shot 2022-11-25 at 6.44.11 PM

Standoff in Prior Lake: Man assaulted officer, broke into home

The suspect allegedly assault an officer outside Kwik Trip, fled and broke into a home.

snow - 12-10-21 - Joe Nelson - 5

Accumulating snow possible in Twin Cities next week

The storm system could arrive in the Tuesday-Wednesday timeframe.

Target store snow

With Black Friday barely underway, Target reveals Cyber Monday deals

Plans for the two-day sale were revealed Friday morning.

Screen Shot 2022-11-25 at 9.37.25 AM

Man waves replica assault weapon at drivers in downtown Minneapolis

The alarming incident was spotted by the new MPD chief, Brian O'Hara.

Screen Shot 2022-11-25 at 9.29.58 AM

Extremely drunk driver arrested in Chaska

The driver was more than four times the legal limit.

Screen Shot 2022-11-25 at 8.21.21 AM

Stillwater police looking for suspect who stole vehicle with 1-year-old inside

The suspect abandoned the vehicle with the child still inside just 5 minutes after the theft.

Screen Shot 2022-11-23 at 5.01.34 PM

Suspected Bloomington restaurant killer arrested in Oklahoma

The 47-year-old Texas man was arrested around 12:30 a.m. Thursday.

Screen Shot 2022-11-24 at 9.16.39 AM

Minnetonka woman, 23, ID'd as victim killed in Minneapolis crash

The fatal crash happened near the Minneapolis Convention Center on Nov. 21.

canada-goose-g304751a8f_1280

More than 100 geese, ducks found dead on partially frozen MN lake

The discovery was made in Waseca at the weekend.

e-bike

After losing sponsor, advocates fear Minneapolis' Nice Ride could shut down

They are calling on the city to provide financial support till a new sponsor is found.

Screen Shot 2022-11-23 at 3.32.46 PM

Colleen Lindstrom announces departure from MyTalk radio show

Lindstrom's last broadcast on the long-running show will be Dec. 9.

Related

Sun Country's online check-in will be offline on Tuesday

Something to be aware of for Twin Cities travelers.

Sun Country to waive or reduce fees for changing flights

Other airlines charge significant amounts to change your ticket.

Sun Country adds 19 new seasonal routes – including 8 from MSP

It includes $49 one-way tickets between MSP and Chicago O'Hare.

Carinou Sun Country

Caribou Coffee cans are added to Sun Country in-flight menu

The cold brew cans were launched by Caribou last summer.

Sun Country to launch first flights into Canada from MSP

The direct link between the Twin Cities and Vancouver launches next year.

Sun Country to start nonstop flights between MSP-Belize

MSP becomes the 10th city in the U.S. to fly direct to the destination.

Sun Country announces new winter routes to Bahamas, Florida

Tickets will start at $79 one-way – albeit before fees.