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MSP Airport named best in North America for 4th year in a row

The Twin Cities airport is the best for its size in the U.S.
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For the fourth year running, Minneapolis-St. Paul International has been named the best airport of its size in North America.

The accolade has come from the Airports Council International, which once again awarded MSP in the 25-40 million passenger category.

The rankings are based on customer surveys carried out at airports in 91 countries, with 34 "key performance indicators" used to measure customer satisfaction.

It comes after another record year for MSP, which saw 38.4 million passengers pass through its two terminals in 2019.

"It is gratifying that year after year travelers rate Minneapolis-St. Paul International higher than any other airport of its size in North America and among the very best in the world,” said Metropolitan Airports Commission (MAC) CEO Brian Ryks in a press statement Monday.

"I credit MSP’s continued strong performance not only to the very talented workforce at the Metropolitan Airports Commission, but also to the effective partnerships the Commission has built with airlines, concessionaires, federal agencies, the Airport Foundation MSP and many other organizations operating MSP.

"At the end of the day, MSP stands out because of the 21,000 people who work there, take pride in their airport and provide the high quality experience travelers want."

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The award comes amid a wider investment into Terminal 1 in particular, with the MAC broadening the food and drink options for travelers jetting off from Minnesota.

Ryks says that MSP's good reputation is crucial in attracting more customers to Minnesota, who may choose to connect via MSP rather than lower-ranking airports.

"By providing a great airport experience, we help make MSP International an airport of choice for people around the world," he said. "That drives demand at MSP and results in more air service options for Minnesotans."

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