Skip to main content

The Minnesota Dairy Queen featured in a viral video in which an employee dumps a customer's order on the sidewalk will remain closed for a while longer.

Fourteen Foods, which operates the DQ Grill and Chill on 670 Bridge Street West in Owatonna, told Bring Me The News Friday it has completed its investigation into "the most recent incident that took place" there.

That incident was caught on video and shared to social media at the end of January, and prompted Fourteen Foods to temporarily shutter the restaurant as it investigated.

Read more: Viral video shows Owatonna DQ worker throw customer's food on sidewalk

In the viral clip, a Dairy Queen worker opens the front doors where a customer is waiting outside, then intentionally flips the bag and tosses all its contents on to the sidewalk. The waiting customer attempts to kick the bag, but slips and falls, with laughter ensuing from the onlooking staff members.

Content warning: Strong language

The video is captioned "lady was rude asf 😂" and at the beginning, someone can be heard saying, "B**** she got the rest of it."

Fourteen Foods closed that Dairy Queen location as it investigated the video. With the internal probe now done, the company told Bring Me The News it has "taken the appropriate actions necessary to ensure that all employees represent the company's core values." 

The statement does not specify whether those actions included dismissing employees, but further comments suggest as much.

The Grill and Chill will remain closed until spring 2022, Fourteen Foods said, "to ensure that we can properly re-staff the store and focus on training efforts during that time." 

The company continued: "Fourteen Foods is committed to demonstrating our values and mission to all DQ customers and the communities in which we serve."

Bring Me The News has asked for clarification regarding the nature of the "appropriative actions" taken by Fourteen Foods.

Sign up: Subscribe to our BREAKING NEWS newsletters

Next Up

storm, severe weather, derecho

Hail and tornadoes possible Thursday in Minnesota, Iowa, Wisconsin

Storms are expected to fire along a warm front draped across southern Minnesota.

Screen Shot 2021-04-23 at 8.02.52 AM

Bde Maka Ska pavilion construction begins next week

The former lakeside food stand, home to Lola on the Lake, caught fire in 2019.

Pixabay - laptop computer dark screen

Undercover child sex sting sees 4 men arrested in St. Louis Park

One of the men is being held as he's in a position of authority of power over children.


New Raptor Center data shows 'substantial drop' in bird flu patients

However, the virus remains a serious health threat for birds.

Screen Shot 2022-05-18 at 6.16.34 PM

Suspect kills himself after shooting woman and baby at Fargo restaurant

The suspect was found dead in a stolen vehicle in Minnesota.

CK Kyle Kasio

Charges: Guest stabbed three men as they slept in Albert Lea

Investigators believe the suspect is related to all three victims.

Kandiyohi County Courthouse

2 charged for fentanyl overdose death of 19-year-old

The-19-year-old died from a fentanyl overdose last month.

storm, severe weather

Severe thunderstorm watch: Hail, 65 mph gusts, tornadoes possible

The watch is just north of the Twin Cities metro area.

Lake Minnetonka

The staggering rise of Minnesota's most famous lakes this spring

Imagine dumping Lake Minnetonka into Lake Superior 47 times.

Marijuana, cannabis

Minnesota Senate shoots down latest marijuana legalization attempt

The bill didn't receive the required votes for further consideration on Wednesday.


Minneapolis wants to use $1M in federal cash to plant 200,000 trees

The goal is to have these trees planted by the year 2040.


dairy queen owatonna video jan 2022 screengrab

Viral video: MN Dairy Queen worker throws customer's food on sidewalk

The restaurant is closed while its owners conduct an internal investigation.

dairy queen free cone day

Dairy Queen's free cone day is back on Monday

The popular giveaway returns after two years off.

When spring arrives, so does free Dairy Queen ice cream

DQ will be giving away free vanilla cones on Mar. 20.

moorhead dairy queen dq

Legendary Moorhead Dairy Queen opens for 70th year

The harsh temps weren't enough to stop long lines on the big day.

Dairy Queen's Free Cone Day is coming 🍦

Get a free small cone – and donate to a good cause while your'e at it.