Skip to main content

Following Monday's outage, Sun Country Airlines will cancel seven roundtrip flights from Minneapolis-St. Paul International Airport on Tuesday.

The airline at 12:45 p.m. Tuesday said it's doing this to upgrade the third-party software that led to the outage and forced the airline to cancel all of its domestic flights Monday morning. 

Sun Country worked with the FAA to operate the rest of the day using a "manual process that ensured the safety of each flight," it said. 

It says it has worked with its software provider to fix the issue and they've identified what they believe will be a permanent fix. But in order to implement the solution, it must "temporarily pause our operations" to install the software upgrade. 

Sun Country will pause operations on Tuesday, which requires it to cancel "seven out and back departures" at MSP Airport. 

People on Twitter are saying they got an email that their flight on Tuesday was canceled but were told no information about a refund or an alternate flight. And then when they tried to call, they couldn't get through after trying for hours. 

"We recognize that this news is unwelcome and disruptive to our passengers and their loved ones and apologize sincerely for the necessity of this action," Sun Country said. "We are proactively attempting to contact all affected passengers via email to offer them alternative travel arrangements as well as compensation for their inconvenience."

Sun Country says it will provide more details on the situation "and our recovery efforts as it becomes available."

Next Up

Screen Shot 2022-01-28 at 10.38.41 PM

North Dakota Attorney General Wayne Stenehjem dead at 68

His office announced he had passed away 'unexpectedly' Friday.

Karl-Anthony Towns, Chris Finch

Suns get hot, Timberwolves fall in Phoenix

A scorching performance in the fourth quarter sent the Wolves to a loss in the desert.

Mats Zuccarello

Zuccarello helps Wild spoil Lundqvist's retirement party

After Henrik Lundqvist's jersey was hung to the rafters, Zuccarello led a 3-2 win.

Screen Shot 2022-01-28 at 5.04.00 PM

David Arquette gives shoutout to MN's F1rst Wrestling on James Corden show

The Hollywood actor wrestled at at a F1rst Wrestling show at First Avenue in early 2019.

Best Buy - jjbers, Flickr

6 charged in Black Friday mass thefts at Twin Cities Best Buys

The group stole from three Best Buy stores that afternoon, the charges say.

Nicollet County Bell Jan 2022 4

Thieves steal large bell from rural MN church, don't get far with it

The bell was found in a ditch with tow ropes around it.

covid

COVID: More help coming to Minnesota hospitals, Walz says

More than 200 medical professionals are coming to help at short-staffed hospitals.

Screen Shot 2022-01-28 at 9.04.12 AM

Suspect arrested after falling asleep in vehicle at rest stop

The man was sleeping in a stolen vehicle in the parking lot of an I-94 rest area.

DOminos pizza flickr mr blue maumau

Charges: Edina man threatened to shoot up Domino's Pizza

He claimed a delivery driver had flipped him off, the charges say.

carvana vending machine

Carvana seeking to build vehicle vending machine in Twin Cities

The online car dealership submitted a letter of intent to buy land in the metro to build a fulfillment center.

Kwesi Adofo-Mensah

Coller: New Vikings GM Adofo-Mensah needs to be ruthless

Kwesi Adofo-Mensah needs to make some big, difficult decisions, writes Matthew Coller.

Patrick Graham

Report: Vikings to interview Giants' Patrick Graham for head coach

Graham coached with the Patriots under Bill Belichick for six years.

Related

sun country

Sun Country adds 7 new routes from MSP Airport this spring

It's also resuming four routes from the Twin Cities.

sun country

Sun Country's 18 new routes include flights from MSP, Duluth and Rochester

Ten of the routes will be the only nonstop option available at the airport.

sun country

Sun Country resumes 2 more routes from MSP, adds Green Bay service

It will run round-trip flights to and from Green Bay for Vikings-Packers games.

Flickr - Sun Country airplane Nevada - Tomas Del Coro

Hours after Allegiant announces MSP debut, Sun Country launches identical flights

But Sun Country may have the edge in terms of price — barely.

sun country

Sun Country Airlines opens up flights through April 2022

The airline said opening up flights more than a year in advance will give travelers more leeway using their vouchers to postpone flights.

sun country

Sun Country adds 9 more flights out of MSP Airport

The new additions include large cities and popular outdoor destinations.