Sun Country to waive or reduce fees for changing flights

Other airlines charge significant amounts to change your ticket.
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Sun Country is making a significant concession to customers by waiving or reducing the fees it charges to change your ticket before flying.

Under new plans announced on Thursday, Sun Country says it will not charge any change fees if you change your flights 60 or more days prior to the scheduled departure.

It has also said it will lower the fees for changes made within 60 days of departure, "for those last-minute things that come up."

If you change your flight 14-59 days before departure it will cost you $50 each way, and within 13 days or fewer it will cost $100.

It marks a shift from its current system, which charges passengers $60 per person, per direction for changing flights more than 60 days in advance, and $120 per person, per direction for changes made within 60 days of departure.

That's on top of the additional ticket cost that may be incurred by switching to a different flight.

By comparison Delta, the biggest airline that flies out of MSP International, charges change fees that start at between $200 and $500 plus the price difference depending on where you're going to and when.

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It's the latest effort Sun Country making in its ongoing PR exercise to win back loyalty it has lost after a number of gaffes in recent years.

This includes stranding customers in Mexico during the April 2018 snowstorms in Minnesota, and just last month canceling 6 flights without informing most customers due to a glitch in its booking and scheduling program, which was being migrated to a new system.

In a statement, Sun Country CEO Jude Bricker said the company is "continuously focused on improving the customer experience," adding that "we hope these changes will provide peace of mind to our guests that they have options if plans change."

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