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Viral video: Customer's angry exchange with Menards worker over store mask policy

The incident happened in Buffalo on Thursday, hours after the CDC issued new guidance on face masks for vaccinated people.

On the same day that the CDC changed its face mask guidance and Gov. Tim Walz announced Minnesota would be lifting its mask mandate, an angry exchanger over face masks happened at a Menards checkout.

Video of the incident was shared to Facebook by Laura Therese, who was waiting in line behind a man and woman who were at the till at Menards in Buffalo, Minnesota.

The man was involved in a heated exchange with the checkout worker, who refused to ring him up until he put a face mask on.

This was before Minnesota's face mask mandate was lifted on Friday. Even though the mandate has been lifted, only fully vaccinated people can stop wearing face masks indoors, and individual businesses are still permitted to require masks be worn.

In this instance, it's not clear if the man at the till has been vaccinated, but either way, Menards still requires face masks be worn by all customers inside its stores.

Warning: Video contains some offensive language.

Video shared with permission by Laura Therese

Among the exchanges between the man and the woman working the checkout: 

Man: "So I'm not wearing a mask I'm not following your rules, The President of the United States said I don't need to wear one anymore, but you think you have the authority to tell me I do?"

Worker: "In our store, yes I do."

Man: "This is not your store. I probably own more of the store than you, I have stock in Menards."

(Note: Menards is a privately held company, and doesn't publicly sell shares.)

The worker tells the man that he has the choice of putting on a mask or leaving, 

"Well ring up my stuff and I'll go," he later says.

"No, not going to happen, either you put a mask on or you leave, those are your choices, have a nice day," she responds.

The man then tries to put his t-shirt over his face, which the worker said was not sufficient, at which point he shouts: "LET ME RING UP MY S--- AND GET OUT OF HERE."

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The customer asks if the corporate rules are the same in South Dakota, pointing to a man behind him and saying: "Because this gentleman is from South Dakota and says they don't make him wear one."

Menards' face mask policy states that all employees and customers are required to wear face masks when shopping in every one of its stores, regardless of state – though there may be variance in the way the rule is enforced depending on store.

When the worker says that the choice is enforcing the store's face mask policy, or risk losing her job, the customer says: "Do you have any morals? Do you have any beliefs?"

Eventually the man decides to leave.

"I'm going to Home Depot ... you are so stupid," he says.

"No, you are," the worker responds.

"Hahahaha who works at Menards, and you're calling me stupid? You're a teller at Menards!" he said.

Someone objects to the man's comments as he leaves, at which point the man is heard telling him: "Oh f--- off, sir!"

Bring Me The News has reached out to Menards for comment.

The end of the face mask mandate has seen some retailers and cities say they will no longer require masks be worn by vaccinated people, but others – such as Target and the cities of Minneapolis and St. Paul – keep their mask requirements in place. You can find a full list here.

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