Skip to main content

A Dairy Queen Grill & Chill in Minnesota is temporarily closed while its owners investigate a viral video that appears to show an employee throwing a customer's order to the ground.

The video — footage of which has since been shared on TikTok and Facebook — shows a worker walking to the front doors, where a woman is waiting outside. The employee opens the door, then intentionally flips the bag and tosses all its contents on to the sidewalk.

Content warning: Strong language

The waiting customer attempts to kick the bag, but slips and falls, prompting laughter from inside the store.

The video is captioned "lady was rude asf 😂" and at the beginning, someone can be heard saying, "B**** she got the rest of it."

Fourteen Foods, which operates the 670 Bridge Street West location, confirmed on Facebook Tuesday the restaurant is currently closed while they conduct an internal investigation. That includes talking with employees at the restaurant" and "reviewing security footage."

Fourteen Foods said it has also spoken with the customer seen in the video.

"Fourteen Foods shares your concerns about what was shown in the video this past Sunday. ... Know that we are taking this matter extremely seriously. The store will remain closed until the investigation is complete. Our number one goal is to be able to continue to serve the Owatonna community to the best of our ability."

Sign up: Subscribe to our BREAKING NEWS newsletters

Next Up


New Raptor Center data shows 'substantial drop' in bird flu patients

However, the virus remains a serious health threat for birds.

Screen Shot 2022-05-18 at 6.16.34 PM

Suspect kills himself after shooting woman and baby at Fargo restaurant

The suspect was found dead in a stolen vehicle in Minnesota.

CK Kyle Kasio

Charges: Guest stabbed three men as they slept in Albert Lea

Investigators believe the suspect is related to all three victims.

Kandiyohi County Courthouse

2 charged for fentanyl overdose death of 19-year-old

The-19-year-old died from a fentanyl overdose last month.

storm, severe weather

Severe thunderstorm watch: Hail, 65 mph gusts, tornadoes possible

The watch is just north of the Twin Cities metro area.

Lake Minnetonka

The staggering rise of Minnesota's most famous lakes this spring

Imagine dumping Lake Minnetonka into Lake Superior 47 times.

Marijuana, cannabis

Minnesota Senate shoots down latest marijuana legalization attempt

The bill didn't receive the required votes for further consideration on Wednesday.


Minneapolis wants to use $1M in federal cash to plant 200,000 trees

The goal is to have these trees planted by the year 2040.

Screen Shot 2022-05-18 at 12.54.22 PM

MOA theater to debut wrap-around, 270-degree movie screen

The new technology will expand the movie screen onto the side walls of the theater auditorium.


dairy queen owatonna video jan 2022 screengrab

MN Dairy Queen viral video: Store to 're-staff' following investigation

The video shows an employee dump a customer's order onto the sidewalk.

Porch chicken restaurant Facebook

2 Rochester restaurants closing due to COVID, worker shortage

The owners made the announcement just a week before their final day in operation.

Flickr - Caribou Coffee

Caribou customers in Twin Cities run into abrupt closures, shortened hours

Locations that used to stay open until the evening are now shutting their doors around lunch time.

Pizabay pizza

Chaska Papa Murphy's to temporarily close due to worker shortage

The closure is "due to a lack of employees and applicants across the company," the manager wrote.

dairy queen free cone day

Dairy Queen's free cone day is back on Monday

The popular giveaway returns after two years off.

wikimedia commons - old country buffet - Snade6

MN company buys Old Country Buffet brand — but will it reopen?

BBQ Holdings acquired the brand as part of a larger deal.

Minneapolis 'geek pub' Byte, which paid workers $15 an hour, is closing

The owners had an ambitious plan to pay workers $15 an hour.