Skip to main content

Best Buy's new online leader touts plan to overhaul e-commerce business

Scott Durchslag is officially in charge of overseeing Best Buy's online and mobile business. Last week, he was hired as the senior vice president and president Online and Global e-Commerce at the Richfield-based company. The former Expedia executive tells Business Insider that BestBuy.com has to keep up with competitors, operate as seamlessly as possible and add layers of innovation in social realms.
  • Author:
  • Updated:
    Original:

Scott Durchslag is officially in charge of overseeing Best Buy's online and mobile business. Last week, he was hired as the senior vice president and president Online and Global e-Commerce at the Richfield-based company. The former Expedia executive tells Business Insider that BestBuy.com has to keep up with competitors, operate as seamlessly as possible and add layers of innovation in social realms.

Durchslag joins the consumer electronics giant as newly hired CEO Hubert Joly tries to turnaround the struggling retailer and as company founder Richard Schulze looks to take the chain private.

Next Up

covid

Minnesota's COVID-19 update for Friday, June 24

The next daily update will be provided Monday, June 27.

Pro choice rally

Walz, Jensen react to historic Supreme Court reversal of Roe v. Wade

After voting to overturn Roe, conservative Justice Clarence Thomas has hinted contraception and same-sex marriage protections should follow.

16362 County Rd 81, Maple Grove, Minnesota - October 2021 (4)

2-year-old killed in crash on County Road 81 in Maple Grove

The crash occurred Thursday evening on County Road 81.

police tape

BCA issues new details about St. Michael standoff, shooting

New details say a St. Cloud police officer struck the suspect with gunfire.

Screen Shot 2022-06-23 at 2.21.45 PM

92-year-old driver killed in rural Scott County crash

The crash happened around 12:30 p.m. Thursday.

Screen Shot 2022-06-24 at 7.29.06 AM

Big-time rain totals flood Highway 10 in central Minnesota

More rain and storms are expected Friday and Saturday morning.

image

Charges: Driver had just left local bar before deadly Shakopee crash

Witnesses said they were unable to help the 19-year-old Eden Prairie man who died in the crash after becoming trapped.

Chet Holmgren

Thunder selects Chet Holmgren 2nd overall in NBA Draft

The Minneapolis native becomes the highest-drafted Minnesotan in NBA history.

Screen Shot 2022-06-23 at 2.21.45 PM

One airlifted after crash on rural Scott County highway

The State Patrol shut down Highway 282 in both directions Thursday afternoon.

Flickr - police lights squad siren - Edward Kimmel

Police investigating after two men found dead in Maple Grove

Few details are known about the investigation.

12-web-or-mls-12 Dining room

Gallery: Charming, Northeast Minneapolis Home is perfect for first-time homebuyers

Located in the Holland neighborhood, it's near the Eastside Co-op, tons of amazing restaurants, breweries, and a distillery

US-169 BUS, Shakopee, Minnesota - June 2019 (1)

Eden Prairie 19-year-old killed in crash near Valleyfair is ID'd

Alcohol is believed to be a factor in this crash, involving a 26-year-old driver from Hopkins.

Related

Best Buy's new boss starts retail gig

Hubert Joly, Best Buy's new new president and CEO, officially joined the troubled Richfield-based consumer electronics giant on Tuesday, the Star Tribune reports. Joly, a native of France, is the first chief executive officer at Best Buy recruited from outside of the company. He most recently led the Minnetonka-based hospitality and travel company Carlson. Joly will begin his new role at Best Buy on the sales floor of several stores in the Twin Cities metro. He tells Reuters, "I want to not learn our businesses from the headquarters. I want to learn from the front line."

Best Buy CEO presents vision to analysts, investors in New York City

Best Buy's new Chief Executive Officer Hubert Joly outlined his five-point strategy, called "Renew Blue," to turn around the Richfield-based consumer electronics chain before he met with Wall Street investors in New York Tuesday afternoon, the Business Journal reports.

Schulze to interview key Best Buy executives

Despite some opposition from board members, Best Buy CEO Hubert Joly has agreed to let company founder Richard Schulze and his team of potential investors to interview eight to 10 key executives, the Star Tribune reports. Schulze, Best Buy's largest shareholder, has until mid-November to make a buyout offer to take the struggling Richfield-based electronics retailer private. He is under a 60-day deadline to present a proposal to the company’s Board of Directors.

Best Buy vows to improve, touts turnaround plan

Interim CEO Mike Mikan told shareholders and employees, gathered at Best Buy's annual meeting Thursday, the company is committed to changing in fundamental ways. The Richfield-based electronics retail giant plans to provide new employee training for better customer service, reduce its retail footprint and tackle trends like "showrooming" that are hurting the retailer's sales. Best Buy is also recovering from three months of internal drama, including the abrupt resignation of its founder and largest share holder Richard Schulze. He was not seen at Thursday's meeting.

Best Buy shifts 2,000 employees to sales floor

About 2,000 loss-prevention workers at Best Buy are being moved away from store entrances to help sell more merchandise, Bloomberg reports. A spokeswoman with the troubled Richfield-based big-box retailer says no one is being let go.

Best Buy CEO: 'Showrooming is one of the greatest falsehoods'

Best Buy's new top executive, Hubert Joly, tells the Star Tribune that he's "not a big fan of shrinking the company." He wants the Richfield-based electronics giant to maximize sales with its existing stores. One analyst was also a bit puzzled by Joly's comments about "showrooming." "I don't think he's right. I think there's plenty of evidence of people doing that," said Laura Kennedy.

Schulze commited to Best Buy takeover

More than a week after he went public with his bid to take the Richfield-based electronics giant private, co-founder Richard Schulze sent a letter to the Best Buy Board of Directors requesting permission to form a group and conduct basic due diligence so that he can present a fully financed offer for the company. Schulze wrote, "you should know that I am not going away."