Comcast is closing its Minnetonka call center, and shifting jobs either to its St. Paul office or out of state.
The communications giant informed the Minnesota Department of Employment and Economic Development (DEED) of the changes to its Twin Cities operation, that will potentially result in 235 job cuts.
In a statement to BMTN, Comcast said that it was moving its call center operations in Minnetonka – which handles customer loyalty inquiries and incentives – to its office near downtown St. Paul.
Meanwhile, some of the responsibilities currently handled by the St. Paul office – which includes new cable and internet sign ups – will shift to Houston or Colorado Springs.
"With these changes, we will no longer need a physical site in Minnetonka," a spokeswoman said.
"All of our employees in the Minnetonka call center will have the option to move to St. Paul and continue in their current role or apply for other positions within Comcast."
As for the affected St. Paul staff, they will either be offered the chance to take on "new or different call center roles" in their existing office, move to Houston and Colorado Springs "with relocation assistance" and stay in their current roles, or apply for other positions within Comcast.
If they don't accept any of those options, they'll be offered a severance package and outplacement assistance.
"Our top priority throughout this transition is caring for our employees and providing the best customer experience," the Comcast spokeswoman said.
Most of the positions lost will be in customer service, DEED notes, though HR and management positions may also be affected.