Delta makes it free to change and cancel most domestic flights

The airline has permanently eliminated change fees, among other pandemic-related changes.
Author:
Publish date:

Delta airlines will no longer charge customers for changing or canceling flights, the company announced Monday.

The Atlanta-based airline, which has its second-largest North American hub in Minnesota, first implemented a waiver eliminating change fees in March 2020. The policy is now permanent for domestic flights, including tickets to or from Puerto Rico and the U.S. Virgin Islands. 

The policy applies to First Class, Delta Premium Select, Delta Comfort+ and Main Cabin tickets, but not Basic Economy tickets. 

Delta also says it has extended its waiver on change fees for newly purchased flights, including international and Basic Economy tickets, through the end of 2020. Travel credits for tickets booked before April 17 also have an extended expiration date through December 2022. 

So far, the company says it has provided more than $2.6 billion in cash refunds in 2020.

“We’ve said before that we need to approach flexibility differently than this industry has in the past, and today’s announcement builds on that promise to ensure we’re offering industry-leading flexibility, space and care to our customers,” said Delta CEO Ed Bastian in a statement. “We want our customers to book and travel with peace of mind, knowing that we’ll continue evaluating our policies to maintain the high standard of flexibility they expect.”

Employees are also permitted to use "situational flexibility" for specific customer needs.

Delta is one of a few major airlines continuing to block all middle seats. Those seats will stay eliminated through Jan. 6, 2021, the airline said. Other coronavirus safety measures on board the planes include using an electrostatic spray to disinfect surfaces, as well as air circulation systems with HEPA filters that can extract more than 99.99% of particles from the air

Customers are also required to wear masks on board flights, in Delta Sky Clubs and in the airport. 

Next Up

DirecTV

DirecTV subscribers could lose KARE 11 on Tuesday

A new contract needs to be agreed upon by 6 p.m. Tuesday.

prison, Rush City cell block

Inmate from Rush City prison dies after COVID-19 diagnosis

The man is the fifth incarcerated person in Minnesota to die from COVID-19.

ambulance

Belle Plaine man dies after duck boat capsizes on lake

One man was found sitting on the overturned boat while another man was in the water.

Screen Shot 2020-11-29 at 4.59.51 PM

Watch: Adam Thielen watches end of Vikings/Panthers just like all of us

The Vikings receiver looked like a true fan on Sunday afternoon.

Chad Beebe

Chad Beebe's roller-coaster fourth-quarter keeps Vikings playoff hopes alive

A muffed punt and a game-winning touchdown helped defeat the Panthers on Sunday afternoon.

127266986_2766399800267634_3587849554502438415_n

West-central MN cops warn kids to stay off ice, or 'Santa won't come'

This comes amid repeated ice warnings across the state.

covid-19, coronavirus, PPE

Nov. 29 COVID-19 update: 57 deaths, nearly 9,000 more cases

Nearly 100,000 tests were included in Sunday's report.

jim ramstad

Watch former Rep. Jim Ramstad's memorial service online

The ceremony will be live-streamed for the public on Sunday.

EDL1LeKXsAEeH32

How high can Rashod Bateman go in the 2021 NFL Draft?

The Gophers star receiver has plenty of praise heading into next April.

TCF Bank Stadium

15 more from Gopher football team test positive for COVID-19

That brings the total number of cases from this outbreak to 40.

Teddy Bridgewater

5 questions for Vikings-Panthers Week 12 NFC battle

The Vikings welcome Teddy Bridgewater back to U.S. Bank Stadium on Sunday.

police lights

Man, 21, in custody after Albert Lea police officer shot in the chest

The officer was able to drive to an emergency room.

Related

Delta

Delta will continue blocking middle seats until April

It's the only major U.S. airline that's still not selling middle seats to provide social distancing among travelers.

Delta flights are most likely to arrive on time, report says

So far this year, Delta has the highest percentage of flights that have arrived on time.

Delta

Delta to allow travelers to re-book their flights as late as May 2022

The new policy is for those with flights booked in April and May 2020.

Delta

Delta posts massive $5.7 billion loss, makes significant cuts to its workforce

The airline has taken a massive hit from the COVID-19 pandemic.

Scan your fingerprint to get on your Delta flight

Delta is doing a test run at one airport, and hopes to expand in the future.

Delta

Coronavirus: Delta to suspend flights between MSP-South Korea

The fights will end on Saturday for at least two months.

Delta

Coronavirus: Delta waives change fees for international flights in March

It comes amid widespread outbreaks in parts of Asia and Europe.