Delta airlines will no longer charge customers for changing or canceling flights, the company announced Monday.
The Atlanta-based airline, which has its second-largest North American hub in Minnesota, first implemented a waiver eliminating change fees in March 2020. The policy is now permanent for domestic flights, including tickets to or from Puerto Rico and the U.S. Virgin Islands.
The policy applies to First Class, Delta Premium Select, Delta Comfort+ and Main Cabin tickets, but not Basic Economy tickets.
Delta also says it has extended its waiver on change fees for newly purchased flights, including international and Basic Economy tickets, through the end of 2020. Travel credits for tickets booked before April 17 also have an extended expiration date through December 2022.
So far, the company says it has provided more than $2.6 billion in cash refunds in 2020.
“We’ve said before that we need to approach flexibility differently than this industry has in the past, and today’s announcement builds on that promise to ensure we’re offering industry-leading flexibility, space and care to our customers,” said Delta CEO Ed Bastian in a statement. “We want our customers to book and travel with peace of mind, knowing that we’ll continue evaluating our policies to maintain the high standard of flexibility they expect.”
Employees are also permitted to use "situational flexibility" for specific customer needs.
Delta is one of a few major airlines continuing to block all middle seats. Those seats will stay eliminated through Jan. 6, 2021, the airline said. Other coronavirus safety measures on board the planes include using an electrostatic spray to disinfect surfaces, as well as air circulation systems with HEPA filters that can extract more than 99.99% of particles from the air.
Customers are also required to wear masks on board flights, in Delta Sky Clubs and in the airport.