Skip to main content

MNsure to launch call center this summer

  • Author:
  • Updated:

Minnesota health officials plan to launch a call center to field calls from consumers related to Minnesota's new online health insurance marketplace called MNsure, MPR reports.

The new call center, set for a Sept. 3 start date, is being created after officials studied best practices for call centers in other states, MPR reports. One feature: If a phone staffer can't answer a question, the call will be directly "warm transfered" to another person who can.

The 800-number has not yet been announced. The phone line will be staffed from 7:30 a.m. to 8 p.m. Monday through Friday.

Officials want to start up the call center in advance of the October launch of MNsure, a new online marketplace where residents and businesses will be able to get affordable health coverage, state officials say. Enrollees can apply for reduced or even free plans if they qualify. The Legislature approved the creation of the health exchange earlier this year. State health exchanges stem from the Affordable Care Act, often called Obamacare.

More than 1 million Minnesotans are expected to enroll. Here are some FAQs about the new marketplace.

Next Up

Screen Shot 2022-08-07 at 11.43.15 AM

Deputies fatally shoot man in Wright County

Police claim the man, who had allegedly been experiencing a mental health crisis, was armed with a knife.

Ambulance hospital emergency

17-year-old killed in northern Minnesota crash Saturday

The other drive involved in the crash, a 75-year-old man, sustained life-threatening injuries.


Alcohol a factor as driver rolls ATV into corn field, injuring 3

The crash occurred in Lake Lillian Saturday night.

Minneapolis police

Man dies after being found shot at Minneapolis' 38th and Chicago

Responders were called to the scene early Sunday morning.

Screen Shot 2022-08-07 at 6.34.12 AM

7 children arrested after 'disturbance' at Cabela's, escape in stolen vehicle

Employees called police saying the children were stealing goods from the store.

Screen Shot 2022-08-06 at 6.16.49 PM

Fire sparks evacuation from apartment building, man arrested for arson

Police and fire crews responded to the fire just before 9 a.m. Saturday.

Flickr - utility pole power line

Morning storms cause power outages, ensuing problems in Eagan

There have been reports of disabled traffic lights and issues at local businesses.

kim crockett facebook sos

GOP nominee questions if those with disabilities, non-English speakers should be able to vote

Crockett made the comments in a 2020 radio interview following a ruling from the Minnesota Supreme Court.


Jury: MN pharmacist did not violate woman's rights by refusing her morning-after pill

Gender Justice, the advocacy group that brought about the lawsuit, says it will appeal the decision.

Screen Shot 2021-10-04 at 3.03.13 PM

Revival to close its original Minneapolis restaurant

Don't worry – it's bringing the chicken to its nearby BBQ joint.