Skip to main content

Multi-state 911 outage affected 135 emergency calls in Minnesota

The Minnesota Department of Public Safety has been investigating the CenturyLink outage.

The multi-state 911 outage that impacted Minnesota on Monday resulted in 135 emergency calls failing to be routed to a dispatcher, the Minnesota Department of Public Safety says.

These calls were made to 24 public safety answer points in Minnesota, CenturyLink's preliminary review found, according to DPS. 

However, DPS believes the 48-minute disruption was actually longer, and "a number" of 911 calls that failed to be routed to a dispatcher were not included in CenturyLink's review. 

What caused the multi-state outage is still under review, but CenturyLink did say the issue originated on a partnering vendor's platform when an "internal networking component failed to correctly forward traffic." That vendor is also conducting its own investigation. 

Follow Bring Me The News on YouTube

DPS says it will continue to work to determine the "extend and reason of the outage."

“Simply put, calling 911 saves lives. This is why Emergency Communication Networks has made it a priority to maintain a dependable, state-of-the-art 911 system in Minnesota,” DPS-ECN Director Dana Wahlberg said in a news release. “Alternate, 10-digit numbers for dispatch centers should only be used in the event of an outage.”

The 10-digit alternate numbers for your county's 911 dispatch center can be found here. DPS encourages saving the number in your cell phone in case of an outage. 

Minnesota has 102 dispatch centers, which have received of an average of 58,884 911 calls per week during the COVID-19 pandemic, which began in March. 

The other states impacted by the outage include North Dakota, South Dakota, Arizona, Colorado, North Carolina and Utah. 

Latest forecast from Novak Weather

Next Up

Hopkins Basketball

Hopkins suffers rare loss to No. 1 ranked Sidwell Friends

The Royals held their own in a battle of the nation's best.

argue-wertman booking photos

Charges: 2 teens responsible for violent carjacking spree across Twin Cities

They face a combined 31 felony counts, all tied to carjackings and related crimes.

rep nolan west mn house

MN rep. says he was 'assaulted' at activist group's public meeting

The Republican said a man grabbed his arms and yanked him from the room.

Screen Shot 2022-01-20 at 12.56.52 PM

What were the 'bizarre things' seen in Minnesota's sky?

The mysterious streaks were not UFOs and they weren't pieces of an asteroid.

icicles, freezing weather, cold weather

Booming noises in the night could be frost quakes

The loud sounds are most likely to happen during the middle of the night.

coronavirus, coronavirus test, covid-19

Free COVID testing site to open in St. Paul for 3 weeks

The federal testing site comes as demand for testing remains high.

Reyel Simmons photo 1 - complaint - crop

MN TikToker accused of faking federal agent life pleads guilty

He told his 10,000 followers he was a Homeland Security agent — authorities say it was a lie.


Report: Vikings request second interview with 2 GM candidates

Ryan Poles of the Chiefs and Kwesi Adofo-Mensah of the Browns.

Amaya Battle

Hopkins takes on No. 1 team in the country on ESPNU Friday

The game will feature a pair of top recruits in the Class of 2022.

st. paul federation of educators - teachers

Educators in Minneapolis, St. Paul could strike amid contract negotiations

Teachers and support staff are demanding smaller class sizes, mental health support and better pay.

turtinen two harbors

MN mayor in hot water for hawking $400M underwater hotel plan

The city council called a special meeting to discuss the mayor's public comments.


Human error caused statewide 911 outage on Aug. 1

CenturyLink says a third party vendor is to blame.

plato fire department

Minnesota fire department won't respond to calls due to COVID-19

The pandemic has impacted staffing at some public safety departments across the state.

police tape, crime scene

1 dead in stabbing, another dies in separate shooting in Minneapolis

One person has been arrested in connection to the shooting.

police tape, crime scene

Man dies after 911 call for attempted break-in at Minneapolis home

Police found a man on the porch of the home. He wasn't breathing and didn't have a pulse.

ice fishing

Butt-dialing anglers to blame for increase in 911 calls in northern MN

The sheriff's office says anglers are accidentally hitting the emergency sos buttons on their phones, which calls 911.

Minnesota State Fair - main gate day 2021

Minnesota State Fair reestablishes a police department

The fair had been contracting with the Ramsey County Sheriff's Office.

troop 106 trailer 1 (1)

Seen this trailer? It was stolen from Boy Scout Troop in New Brighton

The New Brighton Department of Public Safety has called for its return.

Foreman tl - Flug-Presley tr - Sturm bl - Pettus br - Go Fund Me and Facebook

St. Paul PD takes over quadruple killing probe after it emerged they died in Minnesota

A "thorough investigation" reveled where the four Minnesotans were killed.