Peloton has recalled its Tread+ and Tread treadmills after a series of injury incidents, including one that led to the death of a child.
In a statement issued in coordination with the U.S. Consumer Product Safety Commission (CPSC), Peloton said that a 6-year-old child died after being pulled under the rear of its treadmill.
What's more, there have been 72 other reports "of adult users, children, pets and/or objects being pulled under the rear of the treadmill," 29 of which involved children who suffered "second- and third-degree abrasions, broken bones, and lacerations."
The company and the CPSC have issued a voluntary recall of the two treadmill products, saying anyone who has bought either should "immediately stop using it and contact Peloton for a full refund or other qualified remedy."
Peloton, which is best known for its exercise bikes, has also stopped the sale and distribution of its Tread+ while it makes hardware modifications.
The Tread was only sold as part of an invitation-only release from November to March, and anyone who has one will be offered a repair in the coming weeks.
Peloton CEO John Foley said the recall was "the right thing to do for Peloton’s Members and their families."
"I want to be clear, Peloton made a mistake in our initial response to the Consumer Product Safety Commission’s request that we recall the Tread+. We should have engaged more productively with them from the outset. For that, I apologize."
Peloton had initially responded to a CPSC warning about the treadmills in April by saying the warning was "inaccurate and misleading," with Foley saying he had "no intention of recalling the treadmills" and said there was no reason to stop using them "as long as children and pets are kept away from it at all times, it is turned off when not in use, and a safety key is removed."
The CPSC had released an (incredibly upsetting) video showing a child getting caught in the treadmill and being pulled underneath.
"I am pleased that the U.S. Consumer Product Safety Commission and Peloton have come to an agreement to protect users of the Peloton Tread+ and Tread products," said Robert S. Adler, Acting Chairman of the CPSC.
"The agreement, which the Commission voted this morning to accept, requires Peloton to immediately stop selling and distributing both the Tread+ and Tread products in the United States and refund the full purchase price to consumers who wish to return their treadmills.
"The agreement between CPSC and Peloton is the result of weeks of intense negotiation and effort, culminating in a cooperative agreement that I believe serves the best interests of Peloton and of consumers. I would like to thank the CPSC technical staff who have worked tirelessly to protect consumers and to warn the public. Today we have taken steps to prevent further harm from these two products."