Skip to main content

Update: TCF Bank says its Monday issues should be fixed

The Plymouth-based bank was experiencing "processing delays" for certain deposits.
  • Author:
  • Updated:

TCF Bank says the "processing delays" that kept some customers from getting deposits in their account or withdrawing cash should be fixed.

In a statement Monday afternoon, the bank said it believes the issue has been resolved, and any deposits customers were expecting in their account should be available. If you're not seeing a deposit you know should be in there, TCF says to call them at (800) 823-2265.

"We appreciate our customers’ patience during this delay," the bank added.

Read the original story from Monday morning below.

TCF Bank has some disgruntled customers on Monday morning after problems processing deposits have left people unable to access their money.

The Plymouth-based bank confirmed it is experiencing "processing delays" that surfaced in the early hours of Monday, causing some deposits not to arrive in people's checking accounts, and leaving customers unable to take cash out at ATMs or in branches.

As Monday is the first business month of April, it's meant that people expecting social security checks, paychecks, pension payments and other deposits have not seen their payments arrive in their accounts. This has put some customers in a bind, particularly those with bills due.

In a statement sent to GoMN at 12:30 p.m., TCF said that it is still working to resolve the issue and expects funds to be available "shortly." It says less than 15 percent of its customers are affected by the delay.

"Unfortunately, this issue coincides with the beginning of the month, when some customers expect to receive a direct deposit such as a paycheck or social security payment. It’s important to note that our ATM network, online banking and retail branch locations are operating normally.

Customers upset

Affected customers were posting on the bank's Facebook page, including one woman who was expecting a direct deposit to have arrived on Sunday night.

"I was expecting to pay some bills and rent today," she writes, before adding: "I wonder how many people are going to get screwed over with being overdrawn because of charges made and having no money in their account. Thank God I checked my account before making automated payments and online payments today."

Another commenter is concerned that they might be hit with overdraft charges because of automatic payments leaving their account without being backed by their deposits, while another asked the bank if they'll cover a late fee from her landlord if she can't pay her rent.

TCF told GoMN that affected customers would still be able to make withdrawals from a bank branch even if the funds are not currently available in their account. They will not be charged any fees for this.

The Star Tribune spoke to some customers at the TCF branch at the IDS Center in downtown Minneapolis, and one, Jim Kaju, reported seeing a woman crying when she couldn't access her money.

"Everyone is very upset," Kaju told the newspaper.

Next Up

Screen Shot 2022-10-02 at 8.25.27 PM

Pilot, brother and sister killed when plane crashed into house are ID'd

The plane crashed into a house in Hermantown, Minnesota.

Screen Shot 2022-10-02 at 7.18.52 PM

Rolled semi, livestock on freeway interchange in Woodbury

Traffic cameras showed what appeared to be hogs on the side of the road.

Eric Reinbold

Reinbold guilty of murdering wife with 'particular cruelty'

Eric Reinbold, 46, was convicted of two counts of murder in the second degree in Pennington County Friday.

police tape

Armed assault suspect arrested after standoff in Waite Park

The standoff ended early Saturday when officer obtained a warrant for the home.

Screen Shot 2022-10-02 at 9.06.25 AM

3 dead after plane crashes into house in Hermantown

Two people in the house were uninjured.


Destructive fire at Maple Grove greenhouse and nursery

The fire burned early Sunday morning at a longtime Maple Grove greenhouse and nursery.

st. cloud state university hockey

SCSU player hospitalized after being taken off ice on stretcher

Luedtke was checked into the boards in the first period and down for a reported 10-15 minutes.

Amber alert wisconsin

Amber Alert for Kryssy King canceled, suspect still at large

Police beleived 15-year-old Kryssy King was with a 22-year-old man who remains wanted.

Screen Shot 2022-10-01 at 10.18.12 AM

3 St. Paul fast food restaurants robbed in space of an hour

The thieves struck between 7:15 p.m. and 8 p.m.

Screen Shot 2022-10-01 at 9.06.40 AM

What to do with the Kmart site? Minneapolis wants your ideas

The project will connect Nicollet Avenue south of Lake street and north of the Midtown Greenway, reestablishing a street grid.

Screen Shot 2022-10-01 at 7.53.55 AM

Crowd evacuated at end of homecoming football game in Brooklyn Park

Police blamed 'unruly teens' in the stands and some who were trying to enter the stadium.


TCF Bank tricked customers into expensive overdrafts, federal agency says

The Wayzata-based bank is accused of obscuring overdraft fees and failing to explain they were optional.

Minnesota's TCF Bank to merge with Detroit-based bank

The TCF name is staying, with Detroit's Chemical Bank changing its name.


TCF Bank to become Huntington as part of $22 billion merger

The bank, which will soon be known as Huntington, was founded in Minneapolis in 1923.

A ranking of the most complained-about banks is not topped by Wells Fargo

Researchers say they were surprised to find a smaller, Minnesota-based bank topped their list

ATM bank

Frustration as switch from TCF to Huntington Bank hits problems

Customers reported being unable to use their debit cards or access their accounts, while there were long waits for phone support.

Free checking returns to TCF Bank

Wayzata-based TCF Financial Corp. says it is eliminating monthly account maintenance fees for all customers, regardless of minimum balance, direct deposit or transaction level requirements. The Business Journal notes TCF Bank began charging fees in early 2010 after new federal regulations were expected to reduce revenue from overdraft fees.