Skip to main content

Sun Country Airlines is apologizing after 40 passengers were left stranded in Vancouver after the airline announced multiple delays and cancellations for the flight's return to Minneapolis-St. Paul International Airport. 

The flight was originally scheduled to return from Vancouver to MSP on Saturday. The flight was canceled and rescheduled for Sunday, only to be canceled again before finally flying back on Monday. 

Wendy Burt, a spokesperson with Sun Country, said all 40 passengers were back in the Twin Cities as of Monday. She said the airline was short of crew members for "several" flights over the weekend, resulting in numerous delays and cancellations. A mechanical issue also factored into the delay for some.

"Those passengers affected were given hotel [accommodations] and reimbursed for food and ground transportation to the airport," Burt said. 

"We sincerely apologize to our customers for the disruption."

Burt also mentioned the "unprecedented demand for travel" from the public recently. According to the U.S. Department of Transportation, air travel is up 33% in comparison to last year. The industry is still rebounding from the onset of the COVID-19 pandemic.

Staff shortages continue to be an issue for many airlines, for both pilots and flight attendants. The Regional Airline Association said the country is expected to lose half its pilots in 15 years. 

ABC News reports that this past week alone, nearly 3,000 flights were canceled along the East Coast due to a number of reasons. Those include severe weather, a busy summer travel season and FAA Air Traffic Control restrictions.

The new Sun Country route to the Canadian city was announced last year.

Next Up

Flickr - Lake Minnetonka boat - Greg Gjerdingen

Increased drunk boating enforcement over 4th of July weekend

The increased enforcement is part of the Operation Dry Water initiative.

Kayak

Four kayakers stranded, rescued in Chisholm park

The kayakers became stranded at Redhead Mountain Bike Park Thursday afternoon.

SherburneCoJailDrugArrests

Duo charged after 10-pound meth package sent to wrong address

More than 10 pounds of meth are off the street thanks to a delivery error.

Screen Shot 2022-07-01 at 11.01.32 AM

Bird Rides' suburban expansion continues in Minnesota

Its scooter season in Minnesota. The latest on where you can find Bird e-scooters:

Flickr - police lights squad siren - Edward Kimmel

Man found dead with 'trauma to his face' in St. Paul

A man was found dead with "trauma to his face" in St. Paul after 3 a.m.

Hibbing ambulance

Boyfriend jailed after woman found dead in Hibbing

The woman was found dead on Tuesday, June 28.

ambulance

2 motorcyclists killed in crash near Duluth

The crash happened at a curve in the road north of Duluth.

Life Link

18 injured in two separate crashes involving teen drivers

The crashes happened Thursday in Ham Lake and North Branch Township.

ambulance

Motorcyclist killed on I-494 crash in Richfield

The Minnesota State Patrol has identified the victim as a 42-year-old Shakopee man.

013_kitchen

Gallery: This Seward Neighborhood gem SOLD fast!

Classic 1903 home came with modern updates

hopkins high school

‘Terrible prank’ during tornado drill causes scare at Hopkins High School

The school principal said the incident brought armed police to the school and "understandably caused some scholars anxiety."

Related

sun country

Sun Country canceling 7 flights from MSP after Monday's outage

The airline says it believes this will solve the problem.

sun country

Sun Country passengers wait long hours amid baggage delays at MSP

This comes a week after a network outage forced the airline to cancel all domestic flights.

Colin Brown - Sun Country airplane - Flickr

Sun Country seasonal flights returning to Duluth

Seasonal flights to Phoenix and Fort Myers will be available starting in December, with tickets on sale now.

sun country

Sun Country Airlines opens up flights through April 2022

The airline said opening up flights more than a year in advance will give travelers more leeway using their vouchers to postpone flights.

Sun Country abandons MSP passengers in Mexico

Passengers in Mazatlan and Cabo were told to make alternative arrangements.

sun country

Sun Country expands MSP shuttle service to 5 new cities

Sun Country Airlines recently added nine routes out of Minneapolis-St. Paul International Airport.

sun country

Sun Country's 18 new routes include flights from MSP, Duluth and Rochester

Ten of the routes will be the only nonstop option available at the airport.

Flickr - Sun Country airplane Nevada - Tomas Del Coro

FAA: Landing gear 'collapsed' on Sun Country flight from Vegas to MSP

The plane reportedly made a "hard landing" upon returning to the Vegas airport.