Skip to main content

Leaving your phone in an Uber will now cost you

Drivers weren't happy with the previous policy.
  • Author:
  • Updated:

If you take an Uber and leave your phone or wallet behind, it's now going to cost you some money to get it back.

Up to now, if you left a belonging in your Uber driver's car, you could log into your Uber account, contact the driver and arrange a time and location to collect it.

A tip in such a situation was welcomed, but not compulsory. Now, however, you'll get charged $15 if a driver has to bring back your belonging, The Verge reports.

The $15 fee is being rolled out nationwide on Tuesday as part of Uber's "180 Days of Change" to improve relations with drivers, the website notes.

Judging by online forums, Uber drivers have been complaining about the free returns policy for a while.

NY Magazine notes that many of them complain about getting no compensation or tip for going out of their way to return an item, in some cases traveling dozens of miles while not on the clock.

Uber's new charge is in contrast with its main competitor, Lyft, which doesn't charge riders a fee for leaving behind their phone, keys, wallets or any other personal item.

But it does say "an extra tip is a great way to thank your driver."

Other Uber changes

The $15 item return fee comes hot on the heels of other changes Uber is making to benefit drivers, which Recode reports is a bid to reduce the high turnover of drivers, following complaints about working conditions.

The company introduced in-app tipping options for the first time a few weeks ago, and has also launched a 24/7 support system allowing drivers to speak to call center advisers any time of the day.

Gone too is the policy where the amount riders get charged less and drivers get paid less if construction or traffic forces the driver to take a longer route. Under the new rules, riders still pay less for delays, but drivers get paid the same by Uber, Recode notes.

A new system where Uber riders are asked to explain any driver ratings below 5 stars is also being rolled out, to prevent drivers being penalized for a sub-par ride when it wasn't necessarily their fault. has more on the problems with Uber (and Lyft's) ratings system here.

Next Up

Intersection in Rochester.

Boy dies in motorcycle crash in Rochester

Police are investigating as of Friday afternoon.

Tab2FileL (13)

Numerous severe storms likely in Minnesota Friday night

Watch the video for the full details with meteorologist Sven Sundgaard.

court room

Teen pleads guilty in shooting death of 15-year-old girl in Columbia Heights

Damico Jamal-Tokyo High will receive a sentence in juvenile court, along with an adult prison sentence.

Screen Shot 2022-04-25 at 11.00.01 AM

Walz wants to use surplus money to send direct payments to Minnesotans

It's a renewed effort from a previous proposal from Walz and Lt. Gov. Peggy Flanagan's supplemental budget in January.

Ron Johnson

Jan. 6 committee says aide for WI senator tried to give fake elector info to Pence

The attempt was discovered through text messages in the ongoing public hearing held by the Jan. 6 select committee.

Stock U of M sign

Minnesota state colleges boosting tuition again by 3.5%

The Minnesota State system's Board of Trustee's approved the increase Wednesday.


Minnesota's COVID-19 update for Friday, June 24

The next daily update will be provided Monday, June 27.

Pro choice rally

Walz, Jensen react to historic Supreme Court reversal of Roe v. Wade

After voting to overturn Roe, conservative Justice Clarence Thomas has hinted contraception and same-sex marriage protections should follow.

16362 County Rd 81, Maple Grove, Minnesota - October 2021 (4)

2-year-old killed in crash on County Road 81 in Maple Grove

The crash occurred Thursday evening on County Road 81.

police tape

BCA issues new details about St. Michael standoff, shooting

New details say a St. Cloud police officer struck the suspect with gunfire.

Screen Shot 2022-06-23 at 2.21.45 PM

92-year-old driver killed in rural Scott County crash

The crash happened around 12:30 p.m. Thursday.

Screen Shot 2022-06-24 at 7.29.06 AM

Big-time rain totals flood Highway 10 in central Minnesota

More rain and storms are expected Friday and Saturday morning.


Hey, Duluth: Your Uber could be arriving as soon as March

The city council will consider rules next month.

The Tip Jar: How much money can you save giving up your car commute?

We had a race – car vs. bike vs. bus – to see whether it's worth your time giving up your car.

Uber launches a credit card that's actually pretty good

But would you trust the company with your spending data too?

Uber is now available in the Duluth area

And they're giving away free rides around Duluth, Cloquet, Hermantown, and Superior.

Minneapolis passes short-term rental law – but Airbnb is considering legal action

The home-share site is unhappy with the city's data-sharing policy.

Uber and Lyft are now in 3 more Minnesota cities

Ride-sharing isn't just in the Twin Cities anymore.

Male Uber drivers earn more than women, but it's nothing to do with discrimination

The study has found a surprising 7 percent pay gap in Uber payouts to drivers.