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$5.9 million loan readied to update, expand Delta Airlines call center

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The ticket sales call center operated by Delta Airlines in Chisholm would be improved and modernized with a $5.9 million loan from the Iron Range Resources & Rehabilitation Board.

The Duluth News Tribune reports the board is expected to approve the loan at its Thursday meeting in Eveleth. The Mesabi Daily News said that the renovation will boost the number of jobs at the center by 107. Currently, the workforce at the reservation center stands at 418. Those employees, who earn between $22,000 and $48,000 per year, take phone calls from the flying public.

Atlanta-based Delta wants to refurbish the 40,000-square-foot workplace to “transform the center into a modern, state-of-the-art customer engagement center and to refurbish the infrastructure of the facility.”

The IRRRB was a major part of a 1994 deal with Northwest Airlines, which has since been absorbed by Delta. In return for loans and financial considerations from the Metropolitan Airports Commission, the airline agreed to expand in Minnesota.

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