A double-payment glitch also hit Lunds and Byerlys shoppers


The technical issue that caused some Cub Foods customers to be charged twice for their purchases last week also hit Lunds and Byerlys shoppers.

On the Lunds and Byerlys Facebook page, one customer mentioned she checked her bank statements and realized she'd been double charged while shopping at the Burnsville store last Friday.

In a reply to the customer on Facebook, Lunds and Byerlys said it was notified this week by its payment processor of an error that affected stores across the U.S., and noted the "incorrect charges" should be corrected within the next few days.

Aaron Sorenson, a spokesperson for Lunds and Byerlys, told BringMeTheNews that payment processor is NCR – the same company whose "internal technical issue" last Friday resulted in some Cub Foods customers being charged twice.

NCR spokesperson Jeff Dudash told BringMeTheNews the company is working "proactively" to adjust the mistaken charges which should be completed in the next few days. But he suggests customers check their card statements. If a double charge hasn’t been reversed by next week, contact the retailer.

Sorenson said the Friday afternoon issue affected all Lunds and Byerlys locations (you can see a map of all stores here) but added it's too early to know how many customers were impacted.

"We apologize to our customers for this inconvenience and are working diligently to ensure customers who were affected by this issue have been charged correctly for their purchases," Sorenson said.

The Consumerist reported a customer at a Chicago Jewel-Osco location was charged twice that Friday – and while a spokesperson wouldn’t confirm NCR is their payment processor, she said the issue is one that affected multiple retailers nationwide.

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