CenturyLink needs to be clearer about how much its internet will cost, judge orders

The judge's ruling comes after Minnesota's AG sued CenturyLink, accusing it of deceptively charging customers.
Author:
Updated:
Original:

A judge has ordered CenturyLink to be more clear about how much it'll charge customers for internet, TV and phone service.

This order was issued Friday by an Anoka County judge as part of a lawsuit filed over the summer by Minnesota Attorney General Lori Swanson. 

Swanson's lawsuit accused CenturyLink of charging Minnesotans more than they were initially quoted for phone, internet and cable packages, and described this practice as deceptive.

The judge's order effectively stops that from happening. It prohibits CenturyLink from charging customers more than what they were told would be the price when buying the service. This goes for CenturyLink's internet and TV services, as well as products it's selling for DirectTV, a news release says

And when a Minnesotan buys service through CenturyLink, the company must clearly disclose several things, including:

  • The monthly base price;
  • any recurring monthly fees;
  • any one-time fees;
  • how much the first bill – and all future bills – will cost;
  • how long quoted prices will apply;
  • and any restrictions to the quoted price. 

In a statement to the Star Tribune, CenturyLink said they're already working on some of the requirements in the order and "will continue to work through the issues raised by the attorney general's complaint."

This isn't the end of the lawsuit, though. It's just an initial court order so CenturyLink is more transparent about its prices while the case continues, the Pioneer Press reports

Swanson's lawsuit asks a judge to impose civil penalties and require that CenturyLink pay back restitution to people who were misled about what they were buying, among other things.

Next Up

Flickr - state capitol minneosta - Ken Lund

Criminal charges possible for woman who drove on State Capitol grounds

She drove on the sidewalk and lawn, and at one point waved a large "Trump 2020" flag out the window.

training camp

10 things fans should know before going to Vikings training camp

Masks are not required, but strongly encouraged for the unvaccinated.

4852014184_b86eb6b123_k

Cases of COVID-19 linked to Provincetown outbreak found in Minnesota

There have been more than 550 cases linked to the Massachusetts tourist destination since the 4th of July weekend.

Aaron Rodgers

Reports: Aaron Rodgers set for at least one more year with the Packers

Both sides showing signs of optimism just before training camp begins.

Twitter - KARE 11 jeopardy screengrab

KARE 11 crew teases upcoming 'Jeopardy!' cameo

Some familiar local faces will be providing contestants with "Minneapolis News" clues.

Screen Shot 2021-07-26 at 1.41.24 PM

Second victim of deadly crash in Orono is identified

The crash also was fatal for the son of Gophers hockey coach Bob Motzko.

Witzmann and Coleman

Ex-Viking and ex-Gopher could be contestants for Edina's 'Bachelorette'

Michelle Young, a teacher from Edina, is the show's Season 18 star.

Mayo clinic

Mayo Clinic will require COVID-19 vaccines for all its staff

Those who decline will be required to wear masks and socially distance while on campus.

John Thompson

Rep. John Thompson once again rejects calls to resign

He spoke briefly Monday morning at a press conference organized by his supporters.

Related

Minnesota AG sues CenturyLink saying it 'deceptively charged' some Minnesotans

The lawsuit says CenturyLink would promise one price, but then charge people more.

Comcast St. Paul Office

First CenturyLink, now Comcast settles lawsuit with Minnesota AG

AG Keith Ellison accused Comcast with not being up front about the cost of services.

CenturyLink agrees to pay almost $9M for overcharging customers

The lawsuit alleges CenturyLink overcharged customers and lied about prices and billing.

The Tip Jar: How to save some money on your internet service

I did it to save money. And now I want to help you save money as well.

US Internet is increasing its fiber speeds, but also its prices

The fiber optic internet network has been expanding across Minneapolis.

Tony webster

CenturyLink to lay off 150 workers in Minnesota

The cable and internet giant confirmed the cuts at the weekend.