Skip to main content

Check your own bag at MSP this summer – by letting them scan your face

Delta will test technology that compares your passport photo to your face as you check your own bag.

Delta Airlines has chosen the Twin Cities to test out its new self-service baggage drop system, including a machine that will scan a traveler's face to make sure it matches their passport photo.

Delta announced Monday it's spending $600,000 to install four baggage drop machines at Minneapolis-St. Paul International Airport for this summer's trial run. While other carriers are using automated bag checks, Delta says it's the first airline to use facial recognition technology.

How it will work

Travelers are already using kiosks to print out their boarding passes. Once the new machines are ready, they'll also be able to print a tag they can attach to their luggage.

When your bag is ready, take it to one of the four machines that'll send it off to your plane. As the Business Journal explains, three of those machines will be set up to scan your boarding pass. Then you'll still have to show your ID to a Delta employee. The other machine is for passengers who have a passport. It will scan the photo on your passport, then scan your face to make sure they match.

Delta says it's twice as fast

Delta says it will collect feedback from its Twin Cities customers about the new system and will analyze how well the process is working.

But the airline has some expectations about how it will go. "Studies have found that self-service bag drops have the potential to process twice as many customers per hour," Delta says in its statement. They also expect it to make their lobby area less congested, which the company says improves customer satisfaction.

Lots more tech

There's been a recent surge of automation at Delta and at MSP. Besides checking in with an app and printing your own boarding pass, Delta flyers can also track their baggage in real time on a map.

And passengers who sign up and pay a fee can bypass the TSA security line at the airport by using their fingerprint and an eyeball-scan to verify who they are.

Does the new technology mean fewer human beings will be working at the airport?

We'll see. But for now Delta is putting a positive spin on things, saying self-service baggage check means "...agents will be freed up to seek out travelers and deliver more proactive and thoughtful customer service.”

There's more on how facial recognition technology works here. The Washington Post reported a couple years ago that some stores are already using it to spot known shoplifters, though privacy rules and laws about its use are still getting hashed out.

Next Up

Screen Shot 2022-01-28 at 10.38.41 PM

North Dakota Attorney General Wayne Stenehjem dead at 68

His office announced he had passed away 'unexpectedly' Friday.

Karl-Anthony Towns, Chris Finch

Suns get hot, Timberwolves fall in Phoenix

A scorching performance in the fourth quarter sent the Wolves to a loss in the desert.

Mats Zuccarello

Zuccarello helps Wild spoil Lundqvist's retirement party

After Henrik Lundqvist's jersey was hung to the rafters, Zuccarello led a 3-2 win.

Screen Shot 2022-01-28 at 5.04.00 PM

David Arquette gives shoutout to MN's F1rst Wrestling on James Corden show

The Hollywood actor wrestled at at a F1rst Wrestling show at First Avenue in early 2019.

Best Buy - jjbers, Flickr

6 charged in Black Friday mass thefts at Twin Cities Best Buys

The group stole from three Best Buy stores that afternoon, the charges say.

Nicollet County Bell Jan 2022 4

Thieves steal large bell from rural MN church, don't get far with it

The bell was found in a ditch with tow ropes around it.


COVID: More help coming to Minnesota hospitals, Walz says

More than 200 medical professionals are coming to help at short-staffed hospitals.

Screen Shot 2022-01-28 at 9.04.12 AM

Suspect arrested after falling asleep in vehicle at rest stop

The man was sleeping in a stolen vehicle in the parking lot of an I-94 rest area.

DOminos pizza flickr mr blue maumau

Charges: Edina man threatened to shoot up Domino's Pizza

He claimed a delivery driver had flipped him off, the charges say.

carvana vending machine

Carvana seeking to build vehicle vending machine in Twin Cities

The online car dealership submitted a letter of intent to buy land in the metro to build a fulfillment center.

Kwesi Adofo-Mensah

Coller: New Vikings GM Adofo-Mensah needs to be ruthless

Kwesi Adofo-Mensah needs to make some big, difficult decisions, writes Matthew Coller.

Patrick Graham

Report: Vikings to interview Giants' Patrick Graham for head coach

Graham coached with the Patriots under Bill Belichick for six years.


Scan your fingerprint to get on your Delta flight

Delta is doing a test run at one airport, and hopes to expand in the future.

More proof it's the future: Now you can eyeball-scan your way past lines at MSP

It'll help you get through security faster, the service says.

Delta's profit sharing puts $87 million in the pockets of Twin Cities workers

Delta says its workers were paid a total of more than $1 billion through the profit sharing

Delta passengers will be able to track their bags through their phone

If you've ever wondered what happens to your checked bags when you hand them over at the airport, Delta is revealing all.

Delta flights are most likely to arrive on time, report says

So far this year, Delta has the highest percentage of flights that have arrived on time.

Delta scraps own-brand snacks, flies in Snyder's and NatureBox

It means no more Delta-brand, foil-wrapped peanuts and pretzels, which have been retired after "decades of service."