Commuter rail line to give riders refunds if trains run late


The Northstar commuter rail line hopes to regain lost riders by offering them a money-back guarantee.

Officials with the line that runs from Minneapolis north to Big Lake announced Thursday that during January riders on trains more than ten minutes late will get a refund.

The program applies to weekday trips and riders must use a Go-To Card they've registered with Metro Transit in order to receive a refund.

It's Metro Transit's bid to show that the trains are reliable after a year that saw on-time performance – and ridership – plunge.

As FOX 9 reports, an on-time performance that was at 97 percent in 2012 fell under 66 percent through the first 10 months of this year.

This embed is invalid

Several factors contributed to Northstar's tardiness and the Star Tribune notes that most of them are beyond the control of Metro Transit.

Northstar shares its tracks with freight trains operated by BNSF; last winter, bad weather and mechanical problems related to it caused delays; plus there was maintenance work on the tracks that caused delays in the summer and fall, the newspaper says.

WCCO reports track maintenance issues have been resolved. A student who had grown frustrated by the delays endorsed January's guarantee program, telling the station it's a good way to take care of customers.

This embed is invalid

Those attentive to omens might make note of one detail the Star Tribune reported about Metro Transit's announcement of the on-time-or-your-money-back program: the briefing for the news media failed to start on time.

Next Up

boys volleyball

MSHSL to vote on adding girls wrestling, boys volleyball tournaments

A two-thirds majority vote is needed to pass the proposals.


Shakopee restaurant owner charged with 58 tax crimes

The woman, from Savage, is accused of underreporting sales to avoid tax.

gofundme - abdullahi photo

Second suspect, a 17-year-old girl, arrested in Moorhead taxi driver's killing

Abdullahi Abdullahi was found dead in his taxi last week.


Big playoff implications for the Wild Monday night

Minnesota wraps up the regular season Wednesday-Thursday in St. Louis.

Screen Shot 2021-04-12 at 5.44.29 PM

Brooklyn Center mayor proposes policing reform, including unarmed traffic enforcement

The resolution includes sweeping changes to policing in the wake of Daunte Wright's death.

Computer screens

This UW-Superior degree sets you up for a career in big data

UW-Superior offers online master’s program for transforming big data into better insights.

Pixabay - hiker forest woods warm

Get paid $1,000 (and a new phone) to show off MN's 'great outdoors'

An online company is looking for a 'Chief Adventure Officer" as a promotion.

ella and puff

Contest seeks 12 Minnesota dogs for 2022 Top Dogs calendar

The dogs with the most votes will be featured in the calendar to benefit the Animal Humane Society.