Delta calls Ann Coulter's tweets 'unacceptable and unnecessary'

She then called Delta fascist.
Author:
Updated:
Original:

Delta has responded to Ann Coulter after the author tweeted about how the airline made her move out of the seat she paid for.

It all started Saturday when Coulter was asked to switch seats on a Delta flight from New York to Florida, even though she had pre-booked her ticket and paid for extra leg room.

The conservative pundit said the flight attendant didn't offer an explanation for the seat swap, and for hours continued to tweet about what happened to her 1.6 million followers, calling Delta "the worst airline in America."

Delta initially tweeted an apology on Saturday. The airline then released a statement Sunday night, saying Coulter's tweets started out as complaints, but "eventually turned into a public attack on the airline's employees and customers."

https://twitter.com/Delta/status/886714198880866305

"Delta expects mutual civility throughout the entire travel experience," the statement said, noting it would refund Coulter the $30 she paid for the preferred seating.

The airline also explained how the "mix-up" happened:

Coulter booked seat 15F (a window seat in an exit row), but then 24 hours before the flight she switched it to 15D (an aisle seat). At boarding time, Delta "inadvertently" moved her to 15A (window seat) "when working to accommodate several passengers with seating requests."

When there was some confusion during boarding, a flight attendant asked everyone to move to the seat that was listed on their boarding pass. Everyone did, and "the flight departed without incident."

Delta says it didn't learn about the seat issues until Coulter began tweeting after the flight landed in Florida, noting the company tried to get in touch with Coulter several times to apologize "however, they did not hear back from Coulter until Sunday evening."

But that wasn't the end of things. Coulter continued tweeting about Delta and the incident until early Monday.

https://twitter.com/AnnCoulter/status/886796757539094529

https://twitter.com/AnnCoulter/status/886797633666379776

https://twitter.com/AnnCoulter/status/886805217538396160

https://twitter.com/AnnCoulter/status/886828096887848960

Delta’s relationship with Minnesota

Delta is based in Atlanta, but is a huge player at Minneapolis-St. Paul International Airport. MSP is considered one of the airline’s hubs, and it’s one of the biggest airlines there.

Delta has about 80,000 employees worldwide – about 8,500 of them in Minnesota, the state’s economics department says, making them one of the state's largest employers.

Next Up

Adam Thielen

Report: Still on COVID-19 list, Thielen not expected to play Sunday

Thielen was placed on the COVID-19/Reserve list on Monday.

Image from iOS (19)

Mask-wearing, distancing a common sight on MOA's Black Friday

Thousands of shoppers were out and about on Black Friday despite the COVID-19 situation.

Tim Walz

Gov. Tim Walz, MDH react to record-setting COVID-19 deaths

Minnesota can expect further bad news over the coming weeks.

covid-19, coronavirus

Record 101 COVID-19 deaths reported in Minnesota

The figures are from Wednesday, with no update provided on Thanksgiving.

Screen Shot 2020-11-27 at 9.29.12 AM

Target reveals its 'Cyber Week' online deals

The sales will run from Nov. 29 to Dec. 5.

Minneapolis police

Mayor Frey, Minneapolis police chief reveal new 'no-knock' policy

The new policy for Minneapolis Police Department was announced Wednesday.

Teddy Bridgewater

Coller: It's a what-if Sunday with Teddy Bridgewater's return

Matthew Coller writes a weekly Vikings column for BMTN, with more of his work found at Purple Insider.

Ambulance hospital emergency

15-month-old girl's death being investigated by police in Fargo

The child died four days after being found unresponsive.

PD Shimmers closeup

Man with Parkinson's lights up Plymouth with synchronized light show

"The best medicine I have for my disease is what I try to do with the light show," Mike Justak said.

Related

Ann Coulter says Delta is the 'worst airline in America' because she had to switch seats

The conservative TV personality went on a two-hour-long Twitter rant over the incident.

Delta is pulling United's leg(gings) on Twitter

Delta's social media team gets a gold star today.

Delta

Delta will continue blocking middle seats until April

It's the only major U.S. airline that's still not selling middle seats to provide social distancing among travelers.

Historic US flight lands in Cuba, Delta will start going in Dec.

A direct U.S. commercial flight landed in Cuba for the first time in more than 50 years.

Now you'll be able to send messages from most Delta flights

You'll no longer have to pay for WiFi to send texts.

Update: Delta's systems are back to normal, but some flights today still canceled

There was some technical issue that had Delta travelers stuck waiting Sunday night.

Passenger's rant on Delta plane gets him banned for life

Video of the passenger's rant has been viewed millions of times.

Update: YouTuber kicked off Delta flight responds, says this wasn't just some prank

Delta says the YouTuber, Adam Saleh, was shouting on the plane.