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Delta hit by data breach, customer payment information accessed

Delta says a 3rd party company was breached in the fall.
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Delta has uncovered a data breach affecting its customers dating back to last fall.

The airline, which counts MSP Airport as one of its major hubs, says a company that provides online chat services for Delta and other companies was compromised in a cyber incident.

The breach of [24]7.ai occurred between Sept. 26 and Oct. 12, 2017, during which "certain customer payment information for [24]7.ai clients, including Delta, may have been accessed."

The company says no other personal information, such as passports, government IDs, security or SkyMiles information was impacted.

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"At this point, even though only a small subset of our customers would have been exposed, we cannot say definitively whether any of our customers' information was actually accessed or subsequently compromised," Delta said.

Delta is launching a dedicated website, delta.com/response, on Thursday to provide regular updates relating to the beach.

"In the event any of our customers' payment cards were used fraudulently as a result of the [24]7.ai cyber incident, we will ensure our customers are not responsible for that activity."

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