Don't be fooled by this Xcel Energy phone scam

It's targeting residents in some Twin Cities suburbs.
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What's happening?

Residents of some Twin Cities suburbs are being targeted by scammers posing as Xcel Energy.

The Ramsey County Sheriff's Office issued an alert, saying it's received several reports from residents of Roseville, Shoreview and North Oaks.

How does the scam work?

Here's how the sheriff's office say the scam works:

1. A scammer calls a resident via a number that appears to be Xcel Energy's but is in fact "spoofed" to mimic the number.

2. They tell the resident they're from Xcel and they have an outstanding energy bill.

3. The resident is then told their energy will be disconnected if they don't pay up within 30 minutes.

4. They're then asked for their credit card number or money order number, and instructed to call a separate phone number to make the payment.

5. This phone number doesn't belong to Xcel Energy.


– The latest Netflix email scam looks pretty legit.

What to do?

Hang up, obviously, but police also want you to call Xcel Energy to check whether the initial phone call was legit.

You can reach Xcel at 1-800-895-4999.

If you've been a victim meanwhile and made a payment, call 911 to report it.

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