One of the big criticisms against Equifax after that massive data breach (besides, you know, nearly half of America having personal information compromised) was aimed at the identity protection option it offered afterward.
Equifax's website that let's you check if you were impacted by the hack encourages people to sign up for one free year of its TrustedID Premier service. You get credit file monitoring, ID theft insurance, "internet scanning" for your SSN, and some other similar services.
To sign up for the year free of TrustedID, you have to agree to Equifax's term of service – which included waiving your right to join a class-action lawsuit over TrustedID services, and instead required you to go through arbitration.
That fine print raised a lot of questions about what it applied to. GoMN even asked Equifax last week, and was told the clause doesn't apply to the broader hack, only potential legal action with the TrustedID service.
The class-action and arbitration language is gone
That didn't quell many nerves, and facing continued resistance Equifax made a change – removing the class-action waiver and arbitration clauses from the TrustedID terms.
Here are the current terms of service, and you can see an archived copy of the terms from Sept. 6 here. An entire section under the header "ARBITRATION" is now gone:
Equifax in an update said it wants to make clear enrolling in TrustedID this way "does not waive any rights to take legal action."
"We are listening to issues consumers have experienced and their suggestions. These are helping to further inform our actions, and we are now sharing regular updates on this website," the Sept. 11 update read.
More changes: No credit card info required, credit freeze fees waived
Equifax also won't require anyone to supply their credit card info when signing up for TruestedID (which it had been doing), and tweaked its terms to delete mention of fees as well.
And Equifax will be waiving security freeze fees for 30 days, the company said on Twitter. (A credit freeze is one of the things an expert suggested you can do if you're worried about the Equifax hack – read more about it here.)
We can't trust they'll 'do the right thing,' group argues
Though, again, people still aren't satisfied. Advocacy group Public Citizen says the forced arbitration clause still exists on Equifax's main website, and argues that could extend to TrustedID.com as well.
"Consumers cannot depend on financial corporations to do the right thing," the group writes. "We need a guaranteed protection of our right to hold corporations accountable for wrongdoing through class-action lawsuits."