Fight, no flight: Another crazy airline incident as scuffle breaks out at FL airport

Passengers were apparently agitated and upset about Spirit Airlines' canceled flights.

Just last week, some of the top U.S. airline execs were called into to Washington D.C. to explain to lawmakers what the heck is going on with all that terrible customer service recently.

During the meeting, Minnesota Reps. Jason Lewis and Rick Nolan talked about the lack of communication and accommodation when a recent flight they had tickets for was repeatedly delayed ... and then canceled.

Which is enough to make anyone a bit agitated. Though most people don't end up getting into a giant dust-up, like what happened Monday in Florida.

Three people were arrested for fighting in the Fort Lauderdale Airport, after a series of nine Spirit Airlines flights were canceled – leaving travelers stuck, mad, and without answers, Local 10 News reports.

Video of the fight has made its way around the internet. Like this one:

And this one:

One passenger, Paul Smith, told WSVN News he saw "a mob" flood the counter after one particular flight got canceled. And that led to everything else.

Spirit Airlines said it was "shocked and saddened" to see what happened, and blamed it on a pilot strike, the Florida Sun Sentinel reports. The airline pilots union pushed back though and said that wasn't the case.

Spirit's customer service seems spotty

While this wasn't quite the same as calling in officers to drag someone off a plane, or an airline worker yelling at a traveler to hit them, Spirit's handling of the cancellations might point to more of a pattern than an aberration.

Spirit was the worst airline for customer satisfaction last year, coming in with a score of 61 percent on the annual American Customer Satisfaction Service Index survey.

Across all airlines, passenger satisfaction was up – but it was still one of the least-liked industries out there, the index found.

Americans' feelings toward the airline industry seems to flip-flop every few years. Gallup said that in 2016, 41 percent of Americans had a very or somewhat positive view of airlines, while 26 percent had a very or somewhat negative opinion.

From 2007-2012, more Americans had a negative view of airlines than positive, but that flipped starting in 2013, and it's been generally positive ever since.

Though we'll see how the 2017 numbers measure up.

Next Up

Eddie Rosario

Report: Twins place Eddie Rosario on outright waivers

The outfielder's time with the team appears to be coming to an end.

radio station, microphone

Christian music broadcaster revealed as buyers of Go Radio

Educational Media Foundation. operates the K-Love brand, which has a presence already in the Twin Cities.

Screen Shot 2020-12-01 at 5.04.39 PM

St. Paul police chief reportedly fires officer who shot naked, unarmed man

Chief Todd Axtell said the officer's use of force was not reasonable.

Trevor May

Report: Trevor May leaving Twins to sign with Mets

The right-hander will sign a two-year deal to head to New York

Car crash

'Grim' milestone: Minnesota's traffic deaths reach 364, tying 2019 total

“With fewer vehicles on the road during the 2020 pandemic, the loss of life on Minnesota roads is beyond disappointing."

Devin Weiland

Charges: Albert Lea man, 21, fired around 90 shots at police, residents

Weiland was arrested after a standoff that lasted more than eight hours.

Body storage warehouse

Body storage warehouse 'ready if needed for COVID-19 fatality management'

The warehouse is currently storing PPE and testing supplies.


Signs come down at Giordano's restaurant in Uptown

It appears the restaurant has closed for good.

State Capitol.

Walz eyes COVID-19 relief package totaling $300-$600 million amid budget surplus

The state forecasted a budget surplus for the remainder of the biennium.

Bar beer

Walz non-committal on extension of restaurant, gym closures

He has suggested that the ban on mixing with people outside your household could continue over Christmas.


Budget airline Frontier is adding flights to 3 more cities from MSP

The Tampa route is available now, with flights to two more cities coming soon.

We're getting more flights from MSP to San Francisco

Tickets for the new, twice-a-day flights are on sale now.

Fly from MN to Aruba in the winter? Sun Country is sure people will be interested

This would be the only direct flight from MSP to the island of Aruba.

Airline execs get called to D.C. to talk about their bad customer service

Minnesota Reps. Jason Lewis and Rick Nolan got to ask some of the questions.

Update: Delta's systems are back to normal, but some flights today still canceled

There was some technical issue that had Delta travelers stuck waiting Sunday night.

Spirit Airlines is introducing its own nonstop flight from the Twin Cities to Seattle

Here's when the new route will start, and when you can buy tickets.

Sun Country is reportedly moving toward being an ultra low cost airline – is that smart?

But is it smart? Here's what people think of the current budget airlines.