Just last week, some of the top U.S. airline execs were called into to Washington D.C. to explain to lawmakers what the heck is going on with all that terrible customer service recently.
During the meeting, Minnesota Reps. Jason Lewis and Rick Nolan talked about the lack of communication and accommodation when a recent flight they had tickets for was repeatedly delayed ... and then canceled.
Which is enough to make anyone a bit agitated. Though most people don't end up getting into a giant dust-up, like what happened Monday in Florida.
Three people were arrested for fighting in the Fort Lauderdale Airport, after a series of nine Spirit Airlines flights were canceled – leaving travelers stuck, mad, and without answers, Local 10 News reports.
Video of the fight has made its way around the internet. Like this one:
And this one:
One passenger, Paul Smith, told WSVN News he saw "a mob" flood the counter after one particular flight got canceled. And that led to everything else.
Spirit Airlines said it was "shocked and saddened" to see what happened, and blamed it on a pilot strike, the Florida Sun Sentinel reports. The airline pilots union pushed back though and said that wasn't the case.
Spirit's customer service seems spotty
While this wasn't quite the same as calling in officers to drag someone off a plane, or an airline worker yelling at a traveler to hit them, Spirit's handling of the cancellations might point to more of a pattern than an aberration.
Spirit was the worst airline for customer satisfaction last year, coming in with a score of 61 percent on the annual American Customer Satisfaction Service Index survey.
Across all airlines, passenger satisfaction was up – but it was still one of the least-liked industries out there, the index found.
Americans' feelings toward the airline industry seems to flip-flop every few years. Gallup said that in 2016, 41 percent of Americans had a very or somewhat positive view of airlines, while 26 percent had a very or somewhat negative opinion.
From 2007-2012, more Americans had a negative view of airlines than positive, but that flipped starting in 2013, and it's been generally positive ever since.
Though we'll see how the 2017 numbers measure up.