Updated:
Original:

Fight, no flight: Another crazy airline incident as scuffle breaks out at FL airport

Passengers were apparently agitated and upset about Spirit Airlines' canceled flights.

Just last week, some of the top U.S. airline execs were called into to Washington D.C. to explain to lawmakers what the heck is going on with all that terrible customer service recently.

During the meeting, Minnesota Reps. Jason Lewis and Rick Nolan talked about the lack of communication and accommodation when a recent flight they had tickets for was repeatedly delayed ... and then canceled.

Which is enough to make anyone a bit agitated. Though most people don't end up getting into a giant dust-up, like what happened Monday in Florida.

Three people were arrested for fighting in the Fort Lauderdale Airport, after a series of nine Spirit Airlines flights were canceled – leaving travelers stuck, mad, and without answers, Local 10 News reports.

Video of the fight has made its way around the internet. Like this one:

And this one:

One passenger, Paul Smith, told WSVN News he saw "a mob" flood the counter after one particular flight got canceled. And that led to everything else.

Spirit Airlines said it was "shocked and saddened" to see what happened, and blamed it on a pilot strike, the Florida Sun Sentinel reports. The airline pilots union pushed back though and said that wasn't the case.

Spirit's customer service seems spotty

While this wasn't quite the same as calling in officers to drag someone off a plane, or an airline worker yelling at a traveler to hit them, Spirit's handling of the cancellations might point to more of a pattern than an aberration.

Spirit was the worst airline for customer satisfaction last year, coming in with a score of 61 percent on the annual American Customer Satisfaction Service Index survey.

Across all airlines, passenger satisfaction was up – but it was still one of the least-liked industries out there, the index found.

Americans' feelings toward the airline industry seems to flip-flop every few years. Gallup said that in 2016, 41 percent of Americans had a very or somewhat positive view of airlines, while 26 percent had a very or somewhat negative opinion.

From 2007-2012, more Americans had a negative view of airlines than positive, but that flipped starting in 2013, and it's been generally positive ever since.

Though we'll see how the 2017 numbers measure up.

Next Up

Anya Magnuson

Woman in critical condition after driver hit her in Minneapolis

She's been unresponsive, but recently gave a thumbs up to her family.

Anthony Edwards

Ant's rally not enough to save Timberwolves

Edwards' third-quarter explosion came too late in a loss to the Pelicans.

Rent, mortgage, house, key, door

Victims of property manager's sexual harassment to get $736,000

It's part of a consent decree announced by the Department of Justice Monday.

The Liffey Pub Facebook

St. Paul's Irish pub The Liffey reveals it won't reopen

The beloved pub has been closed since the start of the pandemic.

Proctor football

Proctor football investigation: Case goes to county attorney

The office will review the evidence and consider possible criminal charges.

kirsten mitchell screegrab

'I’m heading home!': CA reporter announces return to WCCO

Kirsten Mitchell interned at WCCO years ago. Now, she's coming back as a reporter.

eggs

As part of price gouging settlement, farm to donate 1M eggs to food nonprofits

The egg producer will donate more than 1 million eggs to nonprofits fighting hunger.

plane, Piper PA-32

Sheriff: Witnesses saw plane 'performing aerial maneuvers' before fatal crash

The single-engine aircraft went down in northern Wisconsin, killing a brother and sister.

Screen Shot 2021-10-25 at 8.51.02 AM

Community rallies around Minnetonka HS dancer battling brain tumor

A fundraiser raised more than $44,000 of its $60,000 goal in the first two days.

Related

Budget airline Frontier is adding flights to 3 more cities from MSP

The Tampa route is available now, with flights to two more cities coming soon.

We're getting more flights from MSP to San Francisco

Tickets for the new, twice-a-day flights are on sale now.

Fly from MN to Aruba in the winter? Sun Country is sure people will be interested

This would be the only direct flight from MSP to the island of Aruba.

Airline execs get called to D.C. to talk about their bad customer service

Minnesota Reps. Jason Lewis and Rick Nolan got to ask some of the questions.

Update: Delta's systems are back to normal, but some flights today still canceled

There was some technical issue that had Delta travelers stuck waiting Sunday night.

Sun Country is reportedly moving toward being an ultra low cost airline – is that smart?

But is it smart? Here's what people think of the current budget airlines.

Spirit Airlines is introducing its own nonstop flight from the Twin Cities to Seattle

Here's when the new route will start, and when you can buy tickets.