Skip to main content

First Delta, now Best Buy caught up in data breach

The Richfield company confirmed its customers are affected by the hack.

Best Buy is the latest company to confirm it had been affected by a hack of the company that provides its chat services.

The Richfield-based retailer announced on Thursday that its customers were likely impacted by the "cyber intrusion" of the company [24]7.ai.

[24]7.ai provided live chat service technology for a number of companies, among them Delta, but was the subject of an 'illegal intrusion."

Best Buy chat services were hit between Sept. 27 and Oct. 12, 2017, during which the retailer says "customer payment information may have been compromised during that time."

"As best we can tell, only a small fraction of our overall online customer population could have been caught up in this [24]7.ai incident, whether or not they used the chat function," Best Buy said.

Related:

– Delta hit by data breach, customer payment information accessed.

– Sign up for our daily newsletters

Apologizing to customers for their information not being safeguarded, the company is directing concerned consumers to this website.

"We will contact any affected customers directly and want to assure them that they will not be liable for fraudulent charges that result from this issue," it says. "Additionally, free credit monitoring services will be available if needed."

Next Up

ambulance

2 dead, 1 with life-threatening injuries in Hwy. 7 crash

Both drivers were not wearing their seatbelt, according to the State Patrol.

Screen Shot 2022-09-25 at 11.50.33 AM

15-year-old Richfield football game shooting suspect arrested

A 16-year-old accused of instigating the altercation is also in custody.

Police tape

3 arrested after homicide, burglary in Inver Grove Heights

Charges of first-degree murder and first-degree burglary are pending.

fire, firefighter

Woman dies after becoming trapped in Waseca house fire

Police tried to enter the home but heavy smoke prevented them from getting inside.

ambulance

1 dead, 2 with life-threatening injuries in Minnesota crash

The crash happened just after 7:30 p.m. Friday.

Image (1)

School bus carrying students plunges into river southwest of Fargo

None of the kids suffered life-threatening injuries, though some were taken to area hospitals.

Richfield High School

Richfield High School cancels weekend events after shooting

Two men were shot outside the school's football stadium

Screen Shot 2022-09-23 at 10.21.38 PM

Sound of shots, mass panic at Richfield football game streamed live on YouTube

Gunfire caused panic at a varsity football game Friday night.

J. Gordon

K-9 search leads to $36K fentanyl seizure during traffic stop

A traffic stop was made after the vehicle was seen speeding through the area.

Screen Shot 2022-09-23 at 5.20.08 PM

Gov. Walz reacts to Tuesday death of Mankato West student

The governor is a former geography teacher at the high school.

Related

Payment information accessed in Delta data breach

Delta says a 3rd party company was breached in the fall.

What is going on with Best Buy's returns policy?

The Richfield-based retailer is getting some bad press.

The Equifax data breach: What do you do next?

143 million consumers had their information compromised.

Best Buy reveals 11 exclusive tech in 'special edition' sale

The Richfield-based retailer means business this Christmas, and has revealed its latest pitch at holiday shoppers

Data breach at DoorDash compromises nearly 5 million accounts

The food delivery service says some users should reset their passwords.

Is Equifax going to get away with compromising all our data?

The investigation into the credit-monitoring agency is being scaled back.

Best Buy

Best Buy to furlough 51,000 hourly workers as sales plummet

The Richfield retailer has shifted all its stores to curbside pick up only.

Best Buy's CEO made $16.7 million last year

Half of the total trousered by Hubert Joly was in stock options.