Glitches and long hold times at MNsure causing frustrations


A survey of health insurance agents is showing many are frustrated by the technical problems that continue for MNsure.

The Pioneer Press reports some are even so pessimistic they have stopped working with the health exchange.

The 20-question survey, conducted between Dec. 30 and Jan. 6 by St. Paul-based writer Dave Racer, included responses from 463 insurance agents, according to the Pioneer Press.

The newspaper cites the survey report saying, "Nearly 60 percent express disbelief it will ever work well, but expect to keep trying."

According to the Pioneer Press, 19 percent have given up trying and only two percent of surveyed agents indicate they are convinced MNsure will eventually work, and be a benefit to clients.

Frustration amongst insurance agents could be a big deal for MNsure. Agents and brokers can bring business to the exchange.

But agents aren't the only people getting frustrated. Weeks of glitches and long hold times for those who call in have many frustrated. Volunteers are now encouraging people that MNsure is still the best chance for people to get affordable health coverage.

MNsure is continuing to address those problems. Leaders are hoping to get a preliminary report back from Optum, a division of United Health group, this week. Optum has been credited for helping rescue the federal health exchange website after a disastrous roll out in October.

The Pioneer Press reports Optum has gotten a new contract to continue work on the federal government's health exchange website.

Enrollment deadlines at MNsure have been extended until the end of March. But if you want coverage starting Feb. 1, the cutoff is Wednesday.

Next Up

autumn larson settlement

Minneapolis committee OKs $45K payout to woman shot by police during riots

She was hit in the face with a "less lethal" projectile while she was in her car trying to leave the protest.


What NOAA's winter outlook says about Minnesota

A moderate La Niña winter is expected.

Merwin Liquors

Liquor store that has become shooting hotspot seeking to move

The area surrounding Merwin's Liquors has been beset by crime in recent years.

Mohamed Noor

Ex-Minneapolis cop Noor resentenced to 57 months in prison

Justine Ruszczyk Damond's fiancé said he forgives Noor.

Anthony Edwards

Anthony Edwards was right: he is Houdini and his bag of tricks is incredible

Edwards put the entire league on notice with his season-opening performance.

Bob Fletcher

New 'public service' charter school backed by Ramsey Co. Sheriff to open

Efforts to open the school were spearheaded in part by Ramsey County Sheriff Bob Fletcher.

covid-19 testing site sign

Minnesota to offer free COVID rapid testing at 9 more sites

Three new rapid testing sites opened in Minnesota this week.


Elvis Costello cancels Mystic Lake show, will play vax-requiring First Ave instead

Those who bought tickets to Mystic Lake will be refunded, and need to buy new tickets.


23 Minnesotans infected with salmonella linked to onions

Four of Minnesota residents were hospitalized. None have died.

Anthony Edwards

Timberwolves smash Rockets in season opener

The Timberwolves showed they have plenty of firepower in a victory over Houston.