Update: 6:00 p.m.
After a tough day, Macy's says it has resolved the issue and has provided the following statement:
“We have fully resolved today’s system issues. We highly value our customers and sincerely apologize for any inconvenience today’s system slowdown may have caused during their shopping experience. The delays we experienced this afternoon were due to a capacity-related issue that caused some transactions to take longer to process. We do not anticipate any additional delays.”
You can read the original story below.
Macy's is not having the best Black Friday ever.
Apparently the retailer is experiencing some technical issues on the busiest shopping day of the year.
Dozens of people took to Twitter on Friday to complain about the credit card systems not working properly in stores nationwide.
Payments are taking a lot longer than normal to process, leading to extremely long lines and angry customers.
Some shoppers sick of waiting chose to abandon their purchases.
And others are also reporting problems with the Macy's website.
Customers trying to place orders on Macys.com received the following message: "We're unable to verify availability of some item(s) in your order. Place your order now, and we'll send you an email confirming availability and shipping when our system is back online, or please try again later."
Macy's has confirmed it is dealing with the issues. A spokeswoman told Bloomberg, “It is taking longer than usual to process some credit and gift cards. But we have added additional associates to the floor.”
The retailer began responding to complaints on social media a little after 1 p.m., asking users having trouble to send a direct message.
Lowe's also had problems with its website on Black Friday, CNN says.