Skip to main content

MNsure asks 1,000 people to redo applications amid website glitches


About 1,000 MNsure users are being asked to start over with their applications if they want to obtain federal tax credits to reduce their health insurance costs starting next year, the Pioneer Press reports.

The big catch is the users must redo their applications by Dec. 23 amid website and call center problems in order for their insurance to take effect Jan. 1.

The Pioneer Press says the applicants were initially informed that they weren't entitled to the tax credits – a problem MNsure disclosed in November.

Getting online to reapply, however, was an apparent problem Monday.

According to Detroit Lakes online, people wanting to use the MNsure website were greeted with the message, "We are currently experiencing issues with new applications requesting 1/1/14 plan coverage. We are working to resolve this issue."

In addition, the Pioneer Press reports, people who are put on hold by MNsure's call center have been automatically disconnected after 60 minutes.

A MNsure spokesman told the paper that the disconnections are "a state standard for state-run call centers" and that the agency was in talks to adjust the threshold.

The latest MNsure issue comes on the heels of a KSTP report about MNsure chief April Todd-Malmlov taking a vacation in Costa Rica in November with Minnesota Medicaid Director James Golden.

Critics questioned the timing of the two-week trip since MNsure was scrambling to fix glitches and rollout problems with the recently launched online health insurance marketplace.

The Associated Press reports that GOP gubernatorial candidate Scott Honour is calling for Todd-Malmov's resignation in the wake of the report.

Next Up

Karl-Anthony Towns

KAT sets a franchise record, leaves early in loss to Wizards

Towns fell on his back in the final minutes of a loss in Washington.

Flickr - police lights squad siren - Edward Kimmel

Man shot by police in Forest Lake dies from injuries

It was one of two police shootings in the Twin Cities on the same day, both of which proved fatal.

Dylan Bundy

Report: Twins agree to deal with Dylan Bundy

The Twins signed the right-hander with a lockout imminent.

Flickr - face masks covid pole - Ivan Radic

'Everyone should really be masking up' in public, Malcolm says

The health commissioner said residents have gotten "a little bit lax" with some protective measures.

Byron Buxton

Byron Buxton believes he's the best player in baseball

"Nobody [does] the things that I do. I know that."

unsplash medical marijuana

Edibles coming to Minnesota's medical marijuana program

MDH also announced it will not add anxiety as qualifying condition.

plow, snowplow, snow

Plowable snow possible this weekend in Minnesota

Up to half a foot of snow could fall within the heaviest band.

Best Buy - jjbers, Flickr

Police reveal new details about 'coordinated' Best Buy thefts

A large group stole thousands of dollars in merchandise from three Twin Cities Best Buy stores.

Seven Points exterior - 2

New tenant revealed for former Libertine spot in Uptown

The space will combine playful art offerings with a restaurant.

white Christmas

What are Minnesota's chances of a white Christmas this year?

The Twin Cities averages a white Christmas about 3 out of every 4 years.

ilhan omar press conference voicemail screengrab 11.30.21

'You will not live much longer b***': Rep. Omar shares threatening voicemail

Omar's office received the call hours after Rep. Boebert posted her video about the MN congresswoman.

Screen Shot 2021-12-01 at 11.24.09 AM

ESPN's 'Booger' makes fun of Wild fans' record cup snake

He's the same guy who thought the "Minneapolis Miracle" was bad for the Vikings.