MNsure shut down this weekend, still plagued by problems

Author:
Updated:
Original:

The MNsure website is closed for scheduled maintenance this weekend after going dark for several hours on Thursday, according to the Star Tribune.

On Friday, MNsure said 67,805 Minnesotans enrolled in a health plan by the Dec. 31 deadline, including 14,600 who signed up during a rush in the last four days of December.

MPR News reports that tech workers will take down MNsure's ability to create accounts this weekend. Nor will consumers be able to shop for plans.

Information about deadlines and procedures is still available on the MNsure website.

Insurance companies, Medical Assistance and Minnesota Care offices and providers have been flooded with calls from consumers unsure whether they're covered and by whom.

The MNsure Facebook page is blazing with outraged anecdotes of hours spent on hold with no outcome, even as MNsure tries to reassure visitors to the page that problems are being fixed.

Michelle Lipp-Nelson's Facebook sentiment is typical.

Hate it. I wish there were negative stars. Been trying since October to get insurance. Website is non-functional, phones are worse and staff still doesn't know what is going on when you do get through after 8 hours of waiting. They tell you to try again next week. They now have cashed my check but I don't have confirmation of coverage so I can't cancel my other insurance. They even sent me an email saying I am running out of time to pick a plan AFTER they have cashed my check for the plan I picked!

The Star Tribune reports on details of an angry letter Gov. Mark Dayton sent to IBM Corp. officials three weeks ago. He blames the company for the problems consumers have had enrolling and picking plans.

The five-page letter cited 21 specific problems and demanded the company "“immediately deploy whatever people or resources are needed to correct the defects in your product that are preventing Minnesotans from obtaining health insurance through MNsure.”

Now dozens of IBM workers are in St. Paul trying to fix the problems at no additional cost to the state.

While the deadline for enrolling in coverage effective Jan.1 has come and gone, there are several important dates ahead.

People who enrolled in a commercial health plan by Dec. 31 have until the close of business Friday, Jan. 10 to get payment to MNsure for coverage after Jan. 1. The payment deadline for coverage starting in February is Jan. 15.

Under the Affordable Care Act, uninsured people have until March 31 to secure coverage and avoid a tax penalty.

Next Up

Screen Shot 2020-11-29 at 4.59.51 PM

Watch: Adam Thielen watches end of Vikings/Panthers just like all of us

The Vikings receiver looked like a true fan on Sunday afternoon.

Chad Beebe

Chad Beebe's roller-coaster fourth-quarter keeps Vikings playoff hopes alive

A muffed punt and a game-winning touchdown helped defeat the Panthers on Sunday afternoon.

127266986_2766399800267634_3587849554502438415_n

West-central MN cops warn kids to stay off ice, or 'Santa won't come'

This comes amid repeated ice warnings across the state.

covid-19, coronavirus, PPE

Nov. 29 COVID-19 update: 57 deaths, nearly 9,000 more cases

Nearly 100,000 tests were included in Sunday's report.

jim ramstad

Watch former Rep. Jim Ramstad's memorial service online

The ceremony will be live-streamed for the public on Sunday.

EDL1LeKXsAEeH32

How high can Rashod Bateman go in the 2021 NFL Draft?

The Gophers star receiver has plenty of praise heading into next April.

TCF Bank Stadium

15 more from Gopher football team test positive for COVID-19

That brings the total number of cases from this outbreak to 40.

Teddy Bridgewater

5 questions for Vikings-Panthers Week 12 NFC battle

The Vikings welcome Teddy Bridgewater back to U.S. Bank Stadium on Sunday.

police lights

Shelter-in-place in Albert Lea after police officer shot in the chest

The officer was able to drive to an emergency room.

En-KfRaXEAEbuE7

St. Paul officer shoots man who got out of dumpster, ran towards police

A report says the man was naked and had a steak knife.

Screen Shot 2020-11-28 at 6.58.11 PM

Gophers dominate second half to defeat Loyola-Marymount

Marcus Carr scored 26 to send the Gophers to 2-0.

Ambulance hospital emergency

Kandiyohi Co. man airlifted after hand caught in corn picker

Corn pickers are a common cause of farm accidents.

Related