Skip to main content
Updated:
Original:

MNsure's online exchange gets poor evaluation

Author:

MNsure, Minnesota's state health insurance exchange, is in need of major improvements to be ready for the next wave of consumers who will buy coverage through the system later this year, according to a consultant hired to evaluate its performance.

Deloitte Consulting, which was hired by MNsure to recommend improvements to the system, reviewed 73 functions that consumers should encounter on the website, and found that only about one-third of them are performing as they should, the St. Paul Pioneer Press reports.

Many of those functions need to be in place in time for the next open enrollment period, which begins Nov.15, Deloitte said in a report it presented to the MNsure board Wednesday.

The report says three areas are especially critical:

– The system doesn't accept changes in enrollee circumstances, such as getting married or having a child;

– People covered by Medicaid and MinnesotaCare can't renew their coverage through MNsure;

– People who've bought commercial insurance can't renew their policies through the system.

Those were already top priorities and work "is already underway to ensure these functions are operational," MNsure CEO Scott Leitz said, according to MPR News.

The state launched MNsure to implement the federal Affordable Care Act, which requires everyone to have health insurance. The MNsure rollout earlier this year was fraught with technical problems and resulted in long wait times for many consumers when they tried to sign up.

In response, MNsure added staff and made other improvements to the system, but there are still problems. Deloitte was hired in April for nearly $5 million to advise the board on how to fix the troubled website.

By the end of the first enrollment period, more than 240,000 Minnesotans signed up for health insurance coverage through MNsure.

Gov. Mark Dayton did not respond directly to the critique laid out in the report Wednesday afternoon, saying he hadn't yet read it. But he said the health exchange is still good for the state, the Star Tribune reports.

"Despite all those deficiencies and all the problems, we’ve got 40 percent fewer uninsured Minnesotans," the governor said. "That’s a remarkable success considering some of the problems that everybody is well aware of."

MPR News notes a bit of irony in the situation. Two years ago, MNsure negotiated with Deloitte to serve as its general contractor but Deloitte's bid was $20 million over what the state decided to spend. Now the state is contracting with the same company because of its success in launching health exchange websites in other states.

Next Up

lush

LUSH in Minneapolis to reopen under new ownership in December

FOX 9's Jason Matheson and two popular performers are among the new owners of the revived bar and restaurant.

unsplash roller blade close

Lace up: Indoor skating returns to US Bank Stadium this winter

The venue announced 13 Winter Warm-Up dates for both skaters and runners.

covid

More than 1,500 people are hospitalized with COVID-19 in MN

Minnesota's hospital systems continue to be under tremendous strain.

state patrol

3 killed in trio of crashes in Minnesota on Monday

The crashes happened in St. Louis, Winona and Carver counties.

2560px-Foo_Fighters_-_Southside_Festival_2019_4184_-_1

Foo Fighters reveal 2022 Twin Cities tour stop

The show will require proof of COVID vaccination or a negative test.

MSP airport

Police investigating after large fight caught on video at MSP Airport

People threw punches, broke chairs and tossed stanchions during the incident.

Hennepin County Government Center

Driver who killed innocent man, dog while drag racing is sentenced

The victim and his dog were struck while trying to cross the street.

SHSK MAPLE GROVE DT-03

Shake Shack's first drive-through to open in Maple Grove next week

The COVID-19 pandemic forced Shake Shack to become more accessible.

kimberly potter

Brooklyn Center increases communication ahead of Potter's trial

The former officer is charged in the death of Daunte Wright. Her trial begins Tuesday with jury selection.

Gophers

Reports: Gophers won't retain offensive coordinator Mike Sanford Jr.

Minnesota's passing attack hasn't been the same under Sanford Jr.

940 Margaret St, St Paul, MN 55106, United States - May 2019 (1)

4-year-old girl struck by hit-and-run driver in St. Paul

The girl was struck by the driver around 5 p.m. Monday.

Related