Skip to main content

MSP is named best airport of its size in North America

That's according to customer surveys.

Minneapolis-St. Paul International Airport is the best airport of its size in North America.

That's according to the Airports Council International, which uses passenger surveys to rank airports by region and size, a news release says. MSP got the highest score for airports in North America that served 25 to 40 million passengers in 2016. You can see the full rankings online here.

ACI surveys travelers at the airport on their day of travel (it's the only global survey to do this), asking them questions in categories that range from access to check-in, security screening, restrooms, stores and restaurants. The results of this survey allows an airport compare itself to its peers, and compare how it did previous years.

“Our vision is ‘providing your best airport experience,’ and that is something we can only achieve with the support of the entire Minneapolis-St. Paul International Airport community. It is very gratifying to know our customers recognize the tremendous efforts made each day by so many, and our focus to provide a personal touch in order to exceed travelers’ expectations," Brian Ryks, executive director and CEO of the Metropolitan Airports Commission, said in the release.

This isn't MSP first award. Earlier this year, it was ranked one of the most punctual airports in the world. And last fall, MSP was honored for having the best public restroom. The airport has also won awards for its food and retail and environmental stewardship, among others, the release says.

MSP is currently undergoing upgrades to its restrooms, dining areas and baggage claim and ticketing levels. For the latest on these projects, click here.

Next Up

ambulance

Man dies after being 'punched in the head' during altercation in Duluth

A 46-year-old man is in custody and facing 1st-degree manslaughter charges.

Deion Sanders

Deion Sanders says Zimmer, Spielman hadn't spoken 'in months'

Sanders' comments revealed some of the Vikings' issues last season.

police tape, crime scene

Brooklyn Park man pleads guilty in 2020 fatal drive-by shooting

Devon Manley will be sentenced to life in prison with the possibility of parole after 30 years.

Screen Shot 2020-06-16 at 7.48.35 AM

Man gets 10 years for fatal pawn shop fire during Minneapolis riots

The incident, which took place during riots in May 2020,  resulted in one man's death.

Rep. Ilhan Omar

Election officials dismiss conservative group's complaint against Rep. Ilhan Omar

The group alleged that she used campaign funds on her future husband's consulting firm.

Screen Shot 2022-01-15 at 9.53.04 AM

Reports: 6 names surface in Vikings' search for new head coach

Six names have surfaced Saturday in the Minnesota Vikings' hunt for a new head coach.

Pexels - face mask covid holding

Minnetonka approves mask mandate in emergency ordinance

The mandate officially goes into effect Monday night.

snow, measuring snow, snow totals

Here are the snow totals from Friday's winter storm in Minnesota

There was a sharp gradient around the Twin Cities, with the highest amounts in southwestern Minnesota.

Mats Zuccarello

Zuccarello scores twice, Wild win third straight

A team effort helped Minnesota dispatch the Ducks.

Rep. Tou Xiong

State lawmaker Tou Xiong apologizes after driving under the influence

The state representative was pulled over on the night of Jan. 8.

St Lukes Duluth GSV Pro

Duluth hospital requiring visitors to show vax proof, neg. test

The health care system is also tightening visitor guidelines.

ridgeview urgent care facebook

Ridgeview halting urgent care at a Twin Cities site 'until further notice'

The organization cited "growing emergency medical needs" at the facility.

Related

MSP is once again the best airport for its size in North America

The Airports Council International survey puts MSP at No. 1.

Survey: MSP airport has the best staff service in North America

MSP International is getting a lot of awards lately.

Screen Shot 2019-03-07 at 1.48.54 PM

MSP Airport named best in North America for 4th year in a row

The Twin Cities airport is the best for its size in the U.S.