The 11 minutes of Trump-less Twitter can be traced back to an exiting employee.
That's according to Twitter, which said late Thursday it had investigated why the president's @realDonaldTrump account was shut off for 11 minutes.
Apparently, a customer support worker on their last day with the company deactivated the account.
The president acknowledged the deactivation Friday morning.
Which brings up at least a couple big questions:
- Why did he/she do it? Was it a political protest of sorts, or just a high-profile prank?
- Is it really that easy to deactivate a Twitter account that a single customer support employee could do it on their own?
One former Twitter employee told Buzzfeed the power to deactivate an account isn't available to everyone, though hundreds of people have that access.
And CNN says the general takeaway is that Twitter's internal protocol – who has access to what, and how easy is it to do certain things – appears to be lacking.
Twitter hasn't publicly identified the (now-former) employee.
Here's the original story from Thursday evening.
President Trump's Twitter account went down for 11 minutes
Did you know President Trump likes to use Twitter?
You'd have to live under a rock not to know that, well on Thursday the online world lost its mind when his Twitter account @RealDonaldTrump suddenly disappeared.
Turns out, a Twitter employee took the account – which has 41.5 million followers – down by accident, and it wasn't reactivated for 11 minutes.
It's Trump's favorite form of communication, often using it to decry his opponents (mainly the media, Democrats, some Republicans and Hillary Clinton) as well as plug government reforms such as the tax bill and attempts to repeal Obamacare.
He's been using it for years but now he's president, every tweet generates its own social media storm.
As such, his account's sudden disappearance created quite the stir online, here are some of the best reactions to it: