Restaurant apologizes after huge steaks cause delays on Valentine's Day


Hell's Kitchen lived up to its name for diners and staff on Valentine's Day, after an experiment with a special, "swoon-worthy" steak went awry.

The famous restaurant was offering the highly sought-after Tomahawk steak "for one night only" to diners who'd booked a romantic, candlelit dinner on Sunday.

But unfortunately for the downtown Minneapolis hotspot, the Tomahawk steak – so named for its resemblance to the axe – takes considerably longer to cook than other steaks.

In a Facebook post called "Tomahawk Steaks ... NEVER again," the restaurant explained that because they require a lengthy resting time to get the best flavor, meals took longer to arrive, creating a knock-on effect that saw reservations and wait times back up.

"Several other issues compounded the problem to the extent that guests were seated extremely late, our tickets times exceeded our worst nightmares, and even though we prepped huge amounts of food, we were shocked to still run out of the most popular menu items," the post said.

"In all our decades of taking care of customers, we've n-e-v-e-r seen anything like it."

It didn't help that Sunday was the busiest day in the restaurant's history, and the eatery issued a frank apology not only to customers whose Valentine's Day didn't go as perfectly as they had hoped – but also to the staff who were taken by surprise by the unexpected delays.

Here's the apology:

What's a Tomahawk steak?

According to Great British Meat, the Tomahawk steak is on-the-bone rib steak, cut from the fore-rib with the entire rib bone left. The long bone is then french-trimmed, giving it its distinctive, axe-like handle.

Normally coming in at around 2 inches thick and weighing approximately 2.6 pounds, the website says they are usually oven-roasted for 15 minutes or grilled on a barbecue, but because of its size it needs to be rested for 10-15 minutes after cooking.

This "allows the heat from the bone to redistribute across the meat," the website says, "giving a lovely succulent juicy steak."

My Chicago Steak says the Tomahawks boast "a mellow taste" along with "abundant marbling" and a "rich flavor," adding they are limited in quantity and are a treat for even "the most discriminating steak connoisseur."

Next Up

Go Fund Me - Adam Richard Johnson

Remains in Mississippi mark 4th discovery of man's dismembered body parts

Officials on Tuesday confirmed the remains found July 4 are those of Adam Johnson.

Facebook - GoGo dog stolen vehicle -  St. Paul Police Department

Missing dog GoGo found dead in owner's stolen vehicle 3 days later

The vehicle was reported stolen with GoGo inside on July 18

Flickr - face masks covid pole - Ivan Radic

The 14 MN counties with 'substantial or high' COVID-19 transmission

The CDC says everyone in these areas should wear a mask in indoor public places.

Pexels - woman grocery shopping mask covi

CDC: Masks recommended in places with 'substantial or high' transmission

This new guidance applies to everyone, regardless of vaccination status.

Screen Shot 2021-07-27 at 1.10.29 PM

WATCH: Vikings Live with Matthew Coller: Welcome to training camp

Vikings Live with Matthew Coller is a new Vikings show that streams Tuesdays.

YouTube - Minnesota DNR - watering tree

Tips for watering trees during severe drought, sprinkler restrictions

How can you keep your valued trees healthy? Just follow these simple steps.

police tape, crime scene

Minnesota saw record number of murders in 2020, BCA says

The BCA released its annual Uniform Crime Report on Tuesday.

Flickr - Red Lake Nation sign - Ken Lund

Red Lake police officer fatally shot on Tuesday

The officer was reportedly shot near Redby.


Child dies, driver critically injured in crash on I-90 in Faribault County

The crash happened at approximately 11:24 p.m. Tuesday.

coronavirus, COVID-19 test

Here is Minnesota's COVID-19 update for Tuesday, July 27

The newest data from the Minnesota Department of Health.