Update: TCF Bank says its Monday issues should be fixed

The Plymouth-based bank was experiencing "processing delays" for certain deposits.

TCF Bank says the "processing delays" that kept some customers from getting deposits in their account or withdrawing cash should be fixed.

In a statement Monday afternoon, the bank said it believes the issue has been resolved, and any deposits customers were expecting in their account should be available. If you're not seeing a deposit you know should be in there, TCF says to call them at (800) 823-2265.

"We appreciate our customers’ patience during this delay," the bank added.

Read the original story from Monday morning below.

TCF Bank has some disgruntled customers on Monday morning after problems processing deposits have left people unable to access their money.

The Plymouth-based bank confirmed it is experiencing "processing delays" that surfaced in the early hours of Monday, causing some deposits not to arrive in people's checking accounts, and leaving customers unable to take cash out at ATMs or in branches.

As Monday is the first business month of April, it's meant that people expecting social security checks, paychecks, pension payments and other deposits have not seen their payments arrive in their accounts. This has put some customers in a bind, particularly those with bills due.

In a statement sent to GoMN at 12:30 p.m., TCF said that it is still working to resolve the issue and expects funds to be available "shortly." It says less than 15 percent of its customers are affected by the delay.

"Unfortunately, this issue coincides with the beginning of the month, when some customers expect to receive a direct deposit such as a paycheck or social security payment. It’s important to note that our ATM network, online banking and retail branch locations are operating normally.

Customers upset

Affected customers were posting on the bank's Facebook page, including one woman who was expecting a direct deposit to have arrived on Sunday night.

"I was expecting to pay some bills and rent today," she writes, before adding: "I wonder how many people are going to get screwed over with being overdrawn because of charges made and having no money in their account. Thank God I checked my account before making automated payments and online payments today."

Another commenter is concerned that they might be hit with overdraft charges because of automatic payments leaving their account without being backed by their deposits, while another asked the bank if they'll cover a late fee from her landlord if she can't pay her rent.

TCF told GoMN that affected customers would still be able to make withdrawals from a bank branch even if the funds are not currently available in their account. They will not be charged any fees for this.

The Star Tribune spoke to some customers at the TCF branch at the IDS Center in downtown Minneapolis, and one, Jim Kaju, reported seeing a woman crying when she couldn't access her money.

"Everyone is very upset," Kaju told the newspaper.

Next Up


DirecTV subscribers could lose KARE 11 on Tuesday

A new contract needs to be agreed upon by 6 p.m. Tuesday.

prison, Rush City cell block

Inmate from Rush City prison dies after COVID-19 diagnosis

The man is the fifth incarcerated person in Minnesota to die from COVID-19.


Belle Plaine man dies after duck boat capsizes on lake

One man was found sitting on the overturned boat while another man was in the water.

Screen Shot 2020-11-29 at 4.59.51 PM

Watch: Adam Thielen watches end of Vikings/Panthers just like all of us

The Vikings receiver looked like a true fan on Sunday afternoon.

Chad Beebe

Chad Beebe's roller-coaster fourth-quarter keeps Vikings playoff hopes alive

A muffed punt and a game-winning touchdown helped defeat the Panthers on Sunday afternoon.


West-central MN cops warn kids to stay off ice, or 'Santa won't come'

This comes amid repeated ice warnings across the state.

covid-19, coronavirus, PPE

Nov. 29 COVID-19 update: 57 deaths, nearly 9,000 more cases

Nearly 100,000 tests were included in Sunday's report.

jim ramstad

Watch former Rep. Jim Ramstad's memorial service online

The ceremony will be live-streamed for the public on Sunday.


How high can Rashod Bateman go in the 2021 NFL Draft?

The Gophers star receiver has plenty of praise heading into next April.

TCF Bank Stadium

15 more from Gopher football team test positive for COVID-19

That brings the total number of cases from this outbreak to 40.

Teddy Bridgewater

5 questions for Vikings-Panthers Week 12 NFC battle

The Vikings welcome Teddy Bridgewater back to U.S. Bank Stadium on Sunday.

police lights

Man, 21, in custody after Albert Lea police officer shot in the chest

The officer was able to drive to an emergency room.


TCF Bank tricked customers into expensive overdrafts, federal agency says

The Wayzata-based bank is accused of obscuring overdraft fees and failing to explain they were optional.

Minnesota's TCF Bank to merge with Detroit-based bank

The TCF name is staying, with Detroit's Chemical Bank changing its name.

A ranking of the most complained-about banks is not topped by Wells Fargo

Researchers say they were surprised to find a smaller, Minnesota-based bank topped their list

Free checking returns to TCF Bank

Wayzata-based TCF Financial Corp. says it is eliminating monthly account maintenance fees for all customers, regardless of minimum balance, direct deposit or transaction level requirements. The Business Journal notes TCF Bank began charging fees in early 2010 after new federal regulations were expected to reduce revenue from overdraft fees.

It's called 'The Minneapolis Plan' and it's meant to prevent bank bailouts

The Minneapolis Fed pitches a recipe to keep banks from getting 'too big to fail'

Widespread banking outage angers Wells Fargo customers

Mobile and online banking is affected, as are some ATMs and credit card services.