Some website problems remain days before MNsure enrollment opens


MNsure open enrollment begins in just over a week and the health exchange is still working on some last minute technical glitches before it launches.

Technical problems have plagued the health exchange since it began and officials say there are still some major issues to deal with, albeit they say the more user-friendly website is better than it was last year, MPR News reports.

Deloitte Consulting was hired to overhaul the MNsure website and at a meeting Wednesday the company said they've made progress on a list of about 400 problems, although 10 major issues still remain, MPR says.

They're working to fix the remaining bugs in the website's coding, but officials may not solve all the problems before enrollment begins Nov. 15, the Star Tribune reports. Officials are expected to give another update on the system next week.

“We have a reasonable level of confidence that we’re going to be able to clear those obstacles and have the code ready in 10 days,” John Schadl, a spokesman for MN.IT, the state government's information technology agency, told the Star Tribune. “But we also don’t want to paint an unrealistically rosy picture, because we don’t know that for sure right now.”

MNsure officials said they'll also be staffing the call centers with 300 workers compared to the 22 people last year, which left customers waiting hours to speak to someone about signing up for coverage, the newspaper says.

The new MNsure enrollment period begins Nov. 15 and ends in mid-February. Minnesotans have to sign up by Dec. 15 if they want health coverage starting Jan. 1, 2015.

In June, MNsure officials announced more than a quarter of a million people had signed up for health insurance through the exchange program. As of May 2014, 95 percent of Minnesotans had health coverage, MNsure notes.

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