What's up, Doc? Health care survey says MN patients want more access


Minnesotans like their doctors, but wish they had better access to them.

That's the rub of a survey released Wednesday by the Minnesota Department of Health and Minnesota Community Measurement in what's being billed as the nation's largest statewide patient experience survey.

The independent ratings group Minnesota Community Measurement announced the findings Wednesday after compiling data from 230,000 patient surveys completed at 651 Minnesota clinics from Sept. 1 to Nov. 30 of last year, Minnesota Public Radio reports.

Hospitals, clinics and medical groups were rated against statewide average scores in the Minnesota HealthScores survey.

The new report found that 90 percent of respondents described communication from their doctors, nurses and other health care providers as top-level. Across the state, 92 percent of respondents gave office staff at their clinics top marks for being respectful and helpful, according to the St. Paul Pioneer Press.

Overall, however, Minnesota clinics scored lowest in a measure called "getting care when needed." Only 60 percent of respondents gave their clinics top marks for making it easy for patients to get access to a health care provider.

The survey asked health patients of their experiences relating to access of care, timeliness of care, communication of clinicians and how they rank clinic providers and staff.

The results are posted online by Minnesota HealthScores.

Minnesota Community Measurement is a nonprofit organization that creates and refines measures, and collects and reports health car data used to drive improvement in health care.

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