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Sun Country passengers say the airline left them stranded in Texas

Passengers were left in Waco while their flight headed to the final destination.
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Some Minnesotans are upset with their hometown airline after a flight from Minneapolis didn't make it to its destination.

Sun Country Airlines flight 505 was rerouted to Waco Monday night, about 95 miles from where it was supposed to land, in Dallas. The plane had to divert to Waco due to "very bad weather" in Dallas, a spokeswoman for the airline told GoMN.

The plane sat at the Waco airport for quite some time, refueling and waiting out the storms. But after nearly three hours, everyone was asked to get off.

"The US Department of Transportation (DOT) requires airlines to deplane passengers from any plane grounded for three hours, so we deplaned all passengers immediately prior to the three-hour mark," the airline said.

Then, according to passengers on social media, the plane and crew took off for Dallas, leaving their customers behind.

"We just want to be treated like human beings," one woman wrote. 

Passengers say they didn't get regular updates, and that the Waco airport was closed so they didn't have food overnight.

Why did they leave the passengers behind?

If it was safe for the plane to leave and head to Dallas, why didn't they take the passengers?

Sun Country says since the passengers deplaned, they would've had to be screened again before boarding any flight. And since the airport was closed, there weren't any TSA agents available.

The spokeswoman said the airline arranged for buses to pick the people up and take them to Waco. But it was the middle of the night, so it took awhile.

"While we arranged alternative transportation for our customers and did our best to make our passengers comfortable, due to the late hour, the alternative transportation took longer than expected to arrive, and we are sorry that we could not get them to DFW sooner.

"We sincerely apologize to our customers for any inconveniences they experienced during their travels," the statement says.

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