Skip to main content
Updated:
Original:

TCF tops in the nation in banking customer complaints

Author:

TCF Bank is number one in a designation the Wayzata-based institution is unlikely to tout: it ranks first in the number of consumer complaints submitted to federal regulators.

The Business Journal reports that the ranking, based on the ratio of consumer complaints to total deposits, comes from the U.S. Public Interest Research Group Education Fund, a consumer advocacy organization that analyzed data from the Consumer Financial Protection Bureau, a federal watchdog group.

The Star Tribune reports that TCF disputes the findings. A spokesman told the newspaper that TCF's unusually large number of checking accounts skewed the results, and called the methodology "significantly flawed." TCF has $14 billion in deposits and 1.2 million in checking accounts.

TCF topped the survey in complaints about checking and savings accounts, and for issues regarding fees, account management, deposits and withdrawals, low funds, making or receiving payments, and ATMs or debit cards. TCF adjusted fees several times in recent years.

TCF offered money to complaining customers more than half the time, the report added.

Next Up

D'Angelo Russell

D'Lo's late takeover helps Timberwolves win double-OT thriller

Russell caught fire to help the Timberwolves get back to .500.

Gopher Football

Gophers suffocate Badgers, reclaim Paul Bunyan's Axe

Minnesota picked up its first home win over the Badgers since 2003.

Meeker County Sheriff's Office

Boy, 6, run over after falling off trailer in Meeker Co. tree farm accident

He was airlifted to Hennepin County Medical Center with internal injuries.

Target store

Target unveils deals for 2-day 'Cyber Monday' event

The promotion kicks off Sunday, November 28.

Screen Shot 2021-11-27 at 9.59.30 AM

Edina police warn of recent burglary trend targeting garages and vehicles

The Edina Police Department is increasing patrols in affected neighborhoods in response to the trend.

Screen Shot 2021-11-27 at 9.03.06 AM

Charges: Man shot Uber Eats driver making a delivery in Cottage Grove

Otis Donnell Shipp was charged with second-degree attempted murder after turning himself in on Wednesday.

Screen Shot 2021-11-27 at 7.36.14 AM

Waterfront hotel in Duluth sustains damage in kitchen fire

Authorities estimate the damage at around $75,000.

Screen Shot 2021-11-27 at 7.15.18 AM

Large groups of thieves target 2 Twin Cities Best Buys on Black Friday

It bears similarities to the flash-mob style thefts seen recently in California.

Karl-Anthony Towns

Timberwolves' winning streak snapped at five games

The Wolves' bid for their longest winning streak since 2014 came up short.

Screen Shot 2020-08-14 at 6.45.53 PM

Teen arrested over fatal shooting of 5-year-old boy in Brooklyn Park

Police say the teen was filming a social media video while handling a gun.

Joe Biden

President Biden coming to Minnesota to promote Bipartisan Infrastructure Law

Tuesday's trip follows passage of the $1.2 trillion Bipartisan Infrastructure Deal.

Related