New car dealers were the most complained about businesses in Minnesota and North Dakota last year, according to new rankings from the Better Business Bureau.
The BBB says consumer complaints fell slightly to just below 23,000 in 2015 – however this was the first year in which the bureau allowed people to write "reviews" about businesses instead of a complaint.
In total last year the BBB received more than 5,000 customer reviews, of which 3,800 were classified as "positive."
"We’re pleased to see that the vast majority of customer reviews submitted last year were positive," said Dana Badgerow, president and CEO of the BBB of Minnesota and North Dakota. "We feel the fact we now offer customer reviews explains the decrease in consumer complaints, and while we don’t expect complaint levels to decrease further, we do expect that customer reviews submitted through BBB will only increase."
Here's a look at the top 10 most complained about businesses in Minnesota and North Dakota last year:
- Auto Dealers – New
- Auto Dealers - Used
- Property Management
- Auto Repair & Services
- Construction & Remodeling Services
- Furniture - Retail
- Electronic Equipment & Supplies - Dealers
- Contractors - General
What are people complaining about?
The BBB said complaints tend to be made about industries "which most directly affect people's day-to-day lives."
For example, auto-repair and construction businesses have an influence on your work and home life when they are required, and the impact of poor service is felt more acutely than when using other businesses.
Complaints about new car dealers – the most complained about business for the second year in a row – tended to concern repairs or warranty issues, the BBB told BringMeTheNews, while for used car dealers they tended to revolve around mechanical issues.
Newspaper complaints – which shot up from seventh in 2014 to second this year – weren't so much about the content, but more about deliveries, with customers unhappy when their paper didn't arrive, or experiencing problems when canceling their service.
Banks received complaints often disputing overdraft fees, and related to customer service issues with credit/debit cards.