Updated:
Original:

Leaving your phone in an Uber will now cost you

Drivers weren't happy with the previous policy.
Author:

If you take an Uber and leave your phone or wallet behind, it's now going to cost you some money to get it back.

Up to now, if you left a belonging in your Uber driver's car, you could log into your Uber account, contact the driver and arrange a time and location to collect it.

A tip in such a situation was welcomed, but not compulsory. Now, however, you'll get charged $15 if a driver has to bring back your belonging, The Verge reports.

The $15 fee is being rolled out nationwide on Tuesday as part of Uber's "180 Days of Change" to improve relations with drivers, the website notes.

Judging by online forums, Uber drivers have been complaining about the free returns policy for a while.

NY Magazine notes that many of them complain about getting no compensation or tip for going out of their way to return an item, in some cases traveling dozens of miles while not on the clock.

Uber's new charge is in contrast with its main competitor, Lyft, which doesn't charge riders a fee for leaving behind their phone, keys, wallets or any other personal item.

But it does say "an extra tip is a great way to thank your driver."

Other Uber changes

The $15 item return fee comes hot on the heels of other changes Uber is making to benefit drivers, which Recode reports is a bid to reduce the high turnover of drivers, following complaints about working conditions.

The company introduced in-app tipping options for the first time a few weeks ago, and has also launched a 24/7 support system allowing drivers to speak to call center advisers any time of the day.

Gone too is the policy where the amount riders get charged less and drivers get paid less if construction or traffic forces the driver to take a longer route. Under the new rules, riders still pay less for delays, but drivers get paid the same by Uber, Recode notes.

A new system where Uber riders are asked to explain any driver ratings below 5 stars is also being rolled out, to prevent drivers being penalized for a sub-par ride when it wasn't necessarily their fault. Quartz.com has more on the problems with Uber (and Lyft's) ratings system here.

Next Up

Anthony Edwards

Timberwolves smash Rockets in season opener

The Timberwolves showed they have plenty of firepower in a victory over Houston.

Knuth - Nezhad - side by side

Frey challengers Knuth, Nezhad agree to rank each other 2nd

They're urging supporters to do the same on Nov. 2.

Jerome Horton - Sherburne Co. Jail - CROP

Charges: Man lied to buy gun later used by St. Paul mass shooting suspect

He's accused of making false statements during the purchase of a firearm.

Screen Shot 2021-06-04 at 6.30.24 AM

BCA releases investigative file in Winston Smith's shooting death

The file contains 1,000 pages of documents, hundreds of photos and dozens of audio files.

Slice

Fire at Mpls. pizza joint weeks after opening, owners suspect arson

The owners arrived at work Tuesday to find the building on fire.

vaccine, covid

New COVID charts show hospitalization, death rates based on vaccine status

The unvaccinated are far more likely than the fully vaccinated to become hospitalized or die.

Flickr - Superior National Forest Boundary Waters

White House begins process to ban new mining near BWCAW

The stated goal is to protect the "unique natural wonder" of the BWCAW.

Autumn Merrick, Autumn Rose Merrick

Man charged in shootout, crash that killed 18-year-old on scooter

Autumn Rose Merrick was with a friend near the Holiday gas station.

Related

Hey, Duluth: Your Uber could be arriving as soon as March

The city council will consider rules next month.

Uber launches a credit card that's actually pretty good

But would you trust the company with your spending data too?

The Tip Jar: How much money can you save giving up your car commute?

We had a race – car vs. bike vs. bus – to see whether it's worth your time giving up your car.

Uber is now available in the Duluth area

And they're giving away free rides around Duluth, Cloquet, Hermantown, and Superior.

Uber and Lyft are now in 3 more Minnesota cities

Ride-sharing isn't just in the Twin Cities anymore.

Male Uber drivers earn more than women, but it's nothing to do with discrimination

The study has found a surprising 7 percent pay gap in Uber payouts to drivers.

The Tip Jar: How to get the best deal when an airline bumps you from your flight

Flight bumping is in the headlines, so Tip Jar takes a look at how to make the most out of missing your flight.