United won't kick paying customers off a boarded plane anymore

United Airlines has a new policy.
Author:
Updated:
Original:

United Airlines didn't have a great week in terms of PR. That video of a doctor getting dragged off a flight spread quickly, and led to absolute roastings by clever people on the internet.

In fact, it damaged the airline's rep so much that 44 percent of people surveyed by Morning Consult that had heard of United recently said they'd pick a longer, indirect, more expensive flight rather than flying United.

So it's probably not surprising that United is changing the policy that led to the whole dragged-off-a-plane debacle in the first place.

TMZ first got a hold of an internal email (read it here) which says that effective immediately, "must-ride deadhead" bookings on oversold flights have to be made at least an hour before take-off time.

"No must ride crew member can replace a customer who has boarded an aircraft," the memo goes on to state.

Andy's Travel Blog helpfully explains the term deadhead – basically it's when airline crew that has to get to another city bumps a paying customer. That's what happened in the case of Dr. David Dao, who refused to give up his seat when United announced four crew members had to replace four customers so they could make their next job.

Since TMZ published the new policy, United has confirmed it's legit, with a spokesperson telling the New York Times it's "one of our initial steps in a review of our policies."

United's CEO eventually apologized, and promised they would never let it happen again. And he said they won't use law enforcement to remove passengers from planes anymore.

United is now facing the possibility of a lawsuit, with Dao's lawyers taking steps to get one going, USA Today reports.

Next Up

covid-19, coronavirus

Here is Minnesota's COVID-19 update for Wednesday, Jan. 27

The latest update from the state health department.

charley's

Charges: Bar owner, employee served underage drinkers during shutdown

The bar hosted 20-30 people on Dec. 4, 2020, charges say.

police lights

Driver wearing bulletproof vest strikes pedestrian in Rochester

The 21-year-old claimed the vest keeps him warm, according to police.

Screen Shot 2019-08-19 at 8.08.05 PM

6 men charged in connection to 'disturbing trend' of carjackings, shootings

The men are accused of three carjackings in one day, as well as other crimes.

YouTube TV, FSN

Report: Fox Sports North is becoming Bally Sports North

The rebranding will reportedly happen prior to the start of the MLB season.

walmart mask

Wisconsin Senate votes to end statewide mask mandate

The joint resolution now heads to the Republican-controlled state assembly.

P.J. Fleck

Looks like the Gophers can put Fleck-to-Tennessee rumors to rest

Fleck is annually a hot commodity when coaching jobs open up.

Matt Dumba

Wild drop front end of back-to-back with Kings

The Wild lost consecutive games for the first time this season.

Andrelton Simmons / Minnesota Twins

Twins sign Andrelton Simmons to one-year deal

The former Angels shortstop is a four-time Gold Glove winner.

Related

WI man uses bathroom while plane is waiting to take off, gets booted

This one happened on a Delta flight from Atlanta to Milwaukee.

Plane has to turn back around and land at MSP because of unruly couple

It's the latest "Disturbance on a plane caught on camera" story.

Fight, no flight: Another crazy airline incident as scuffle breaks out at FL airport

Passengers were apparently agitated and upset about Spirit Airlines' canceled flights.

Update: Delta's systems are back to normal, but some flights today still canceled

There was some technical issue that had Delta travelers stuck waiting Sunday night.

What to do with $4B worth of airplanes you didn't actually order

Northwest Airlines placed the order. Now they don't exist.

As United scandal unfolds, what are the rules about bumping people from flights?

GoMN has taken a look at the rules surrounding flight overbooking and "involuntary" bumping.