Skip to main content

Walmart just made it very easy to return online orders

How does it compare to Amazon and Target online returns?
  • Author:
  • Updated:

Locked in a perpetual retail battle with Amazon and Target, Walmart announced what could be a game-changer on Monday.

The retailer is making it easier to return any unwanted items ordered from its website, with customers getting their refunds even if they throw the item in the trash.

They will be able to get their money back using the Walmart app, with the system going live for orders in early November, just before the crucial Holiday shopping season.

How will it work?

Ever tried to return an item to Amazon? Then you'll know what a time-consuming process it can be.

With Walmart's new service, customers will use the Walmart app, and pick the recently-ordered item they want to return to start the process.

They can then drop off the unwanted item at any Walmart store, fast-tracking through the lines using the "Mobile Express Lane." They scan the QR code displayed on their phone at the customer service desk (pictured at top) and hand the item to a staff member.

Walmart says this will reduce the time of the in-store returns process to less than 35 seconds. It currently takes four times longer than this, not including the time spent waiting in line.

What's more, for certain items the Walmart app will tell you not to even bother bringing it to the store.

For select household goods – shampoos, some cosmetics, perishable items for now, with more to be added – you can get your refund and then throw it in the trash/use it/do whatever you want with it.

As the Associated Press reports, retailers believe they can eat the extra costs of easier returns because being more accommodating to customers can lead to greater sales.

How does it compare to Target and Amazon?

Target: Itsonline order return policy isn't too dissimilar to Walmart's in that you can return online orders in Target stores.

However, you don't have the convenience of doing the refund over the Target app. Instead you need to print off a return mailing label you get from the Target website before bringing it to the store.

You also need to bring the item, original form of payment, as well as your online order receipt to the guest services desk.

In fact, it might be easier to return an order via the mail, because after going through the returns process on, you can print off the packing slip, pack up the item in its original box, and then drop it off at an authorized UPS location.

You can find more details about how to return orders here.

Amazon:Given the huge array of items you can buy on Amazon, there are different returns policies for different items – more on this here.

But in the main, returns are done via the mail, with customers – like Target – having to print off a return mailing label, pack up their item and then bring it to the drop-off location named on the mailing label.

Without bricks-and-mortar locations it's not easy for Amazon to offer in-store returns like Walmart and Target.

This is why the online giant announced a partnership with Kohl's earlier this year allowing customers to return their Amazon orders in Kohl's stores – though this service is not currently being offered in Minnesota.

Next Up

Screen Shot 2022-09-30 at 9.27.53 AM

Nicollet Diner to launch new, expanded home with a drag show

The new location will still feature the diner's classic offerings, as well as a new cabaret venue and cocktail lounge.

police tape, crime scene

Woman found dead at Minneapolis home was stabbed multiple times

LaTiffany Altanette Lessley was found dead in a north Minneapolis home Tuesday.

Screen Shot 2022-09-29 at 4.48.45 PM

Bloomington PD announce what's likely 'largest fentanyl bust in Midwest'

The case is under investigation by the U.S. Attorney's Office.


Minnesota's COVID-19 update for the week ending Sept. 27

This week's report represents data collected Sept. 21-27.

Screen Shot 2022-09-29 at 2.56.10 PM

MN health officials warn of potential for measles outbreak amid rise in cases

A recent case among a child with no travel history is prompting heightened concern.

skid steer

Four-year-old boy dies in accident on western Wisconsin farm

The boy was struck by a skid steer, according to police.

Screen Shot 2022-09-29 at 2.41.51 PM

Psycho Suzi's Motor Lounge hits the market for $6M

The restaurant will remain open while the property is on the market.

Screen Shot 2022-09-29 at 12.27.48 PM

Apartments, brewery proposed for site of former Minneapolis lumberyard

The developer is proposing two buildings connected via skyway.

Screen Shot 2022-09-29 at 1.27.38 PM

'Exceptionally rare' meteorite impact crater found in the Twin Cities metro

Had it struck in today's world, much of the Twin Cities would've been wiped out.

Grand Old Day

Organizers seeking ideas for 'reimagining' of Grand Old Day

A task force is set to begin meeting next month to reimagine the event.


Eveleth man gets 11 years for selling woman fentanyl that led to fatal OD

Torisa Sulvoris Wallace, 39, was sentenced to 134 months in prison in U.S. District Court in Virginia Thursday.


Screen Shot 2019-08-28 at 1.45.53 PM

Walmart to close its only store in St. Paul

The University Avenue location will shutter next month.

Walmart raises its minimum wage to $11, hands out bonuses to hourly workers

It's also dishing out bonuses of up to $1,000 to its hourly workers.

Google and Walmart's new online voice shopping alliance is a big swipe at Amazon

This is a big move for two of the world's most prominent companies.

How Target just upped its same-day delivery game

It hopes to roll out same-day deliveries to most stores throughout 2018.

Walmart wants to deliver groceries directly to your fridge

It's the latest attempt to regain lost ground from Amazon.

How does Walmart's new free shipping deal compare with Target and Amazon?

Walmart has upped its game in the shipping battle with Target and Amazon.

Some of the best 2017 Cyber Monday deals from Target, Best Buy, Amazon and Walmart

Some of the highlights being offered by Target, Best Buy, Amazon and Walmart this year.