West Elm pulls its Peggy sofa after scathing blog piece, years of bad reviews

A writer drew attention to the furniture in an article called: "Why does this one couch from West Elm suck so much?"
Author:
Updated:
Original:

If you've bought a Peggy sofa from West Elm in the past few years and had some buttons fall off, you can now get your money back.

The upmarket furniture company said it will offer refunds and replacements for "defective" Peggy sofas bought since July 2014. And judging by this column by Anna Hazel on The Awl on Tuesday, that could include hundreds of customers.

It comes after another piece Hazel wrote last week called, "Why does this one couch from West Elm suck so much?" She described her experience with the $1,119 sofa:

"We would scooch across a cushion at the wrong angle, and a button would pop off, leaving a fraying hole behind. We would lean back slightly too far, and all of the cushions would shift forward and over the edge of the couch in unison. As soon as one button had fallen off of our couch, it was like a spigot had been turned, allowing all of the other buttons to fall off, too."

Hazel says she was contacted by "hundreds" of other Peggy buyers who said they experienced the same issues, and looking back over social media it seems this has been going on a while.

One reviewer on Yelp reported that buttons kept popping off even after spending extra money to get them repaired.

"To have created a detailed training guide with colored pictures on how to repair your sofa means you've probably received hundreds, if not thousands, of calls, emails and visits about this awfully made Peggy sofa," she wrote. "You have to do better, West Elm."

Three days after the Awl piece was published, Buzzfeed reported that the Peggy had been "quietly removed" from the West Elm website.

On Wednesday, West Elm, which is owned by Williams Sonoma, issued a statement to Buzzfeed saying it will be offering full refunds or replacements on defective Peggy sofas, chairs and sectionals.

“We were sorry to learn of our customers’ experience with the Peggy Collection and have decided to temporarily remove it from our U.S. and Canada assortment– online and in stores – until we can better understand and resolve any issues," it added.

If you're one of those affected, call West Elm at 888-922-7870, or email support@westelm.com.

Next Up

minnesota state fair

State Fair preparing to require masks indoors, capacity limits not ruled out

Things could change before Aug. 26, but an indoor mask mandate appears likely.

Byron Buxton

Extending Byron Buxton is an investment worth the risk

Buxton's value to the Twins exceeds some of their previous big contracts.

Screen Shot 2021-08-03 at 7.50.23 AM

Hunt for man wanted for murder of 20-year-old woman in Austin

The victim has been identified as Tyesha Tahne Gills.

police tape, crime scene

Police say man shot dead after dispute in north Minneapolis

The shooting happened at a residence along North Dupont Avenue.

Screen Shot 2021-07-30 at 10.55.37 AM

Bespoke office space for changing times, courtesy of Redbrick Commercial Real Estate

Redbrick Commercial Real Estate specializes in innovative and sustainable office spaces.

coronavirus, covid-19, icu

MN up to 45 counties with high or substantial COVID-19 transmission

Delta is leading to more cases – and more severe cases – involving children in other states.

Screen Shot 2021-05-23 at 9.08.48 AM

University of St. Thomas latest to require vaccines for students, staff

The college had previously offered incentives to get vaccinated, but is now mandating them.

Pixabay - crowd park outdoors CROP

New forecast predicts more than 4 million Twin Cities residents by 2050

The Met Council believes job opportunities will also steadily grow.

Related

Bad news ... Netflix is increasing its prices

Here's how much its most popular package will go up.

Sears to close its Maplewood store

The retailer has been struggling for years.

The Tip Jar: Do you save money by shopping at Aldi?

Is Aldi cheaper than Walmart? And how does Trader Joe's stack up against Kowalski's and Lunds?

After Cyber Monday, Americans have spent almost $40B online in November

Cyber Monday was the biggest online sales day of the holiday season, with $3.45 billion shelled out.