Best Buy, worst timing: Website crashes a second time on Black Friday

Author:
Updated:
Original:

Shoppers who clicked on to Best Buy's website on Friday morning and again Friday evening got an apology rather than access to the site.

The website was down for about 40 minutes and was unavailable for traffic, then went down again Friday evening.

It is back up and working again on Friday evening, but the company experienced technical problems on one of the busiest shopping days of the year. The site told customers to "check back soon."

The timing couldn't have been worse for the Richfield-based electronics chain. CBS reported that a Best Buy spokesperson said the problem was caused by high traffic volume and that the company's IT department was working to fix the issue.

KARE carried a statement from Jeff Shelman, director of external communications for Best Buy, who said, "A concentrated spike in mobile traffic triggered issues that led us to shut down BestBuy.com in order to take proactive measures to restore full performance."

Just hours earlier, the Star Tribune reported that a grinning Hubert Joly, the chief executive of the company, was on hand at the Roseville store to welcome the crowds arriving to shop during one of the biggest nights in retail.

Next Up

prison, Rush City cell block

Another Minnesota prison inmate dies after COVID-19 diagnosis

The virus has killed at least six Minnesota inmates.

leech lake band of ojibwe sign

11,760 acres of land wrongly taken from Leech Lake Band of Ojibwe will be returned

The Senate and now the House have passed a bill that effectively returns the land. It's now headed for the president's signature.

Karl-Anthony Towns

Timberwolves release first half of 2020-21 regular season schedule

The second half of the schedule will be announced at a later date.

reindeer como zoo

Watch live: Como Zoo's live reindeer cam is back for December

The live feed will run 24/7 allowing you to keep an eye on Santa's antlered helpers.

sleeping

Three simple ways to boost your immune health heading into winter

Eating right is one thing, but there are other ways to stay healthy as the days shorten.

Taylor Rogers

Why Twins fans shouldn't give up on Taylor Rogers

The Twins closer struggled in 2020 but could rebound next season.

Co. Rd. 2 crash, Wakefield Twp.

Teen driver leaves road, crashes into three trees

Fortunately, the 16-year-old was not injured.

mndot deer  tunnel 1

Minnesota is getting its first highway crossing for animals

This will provide a safe way for animals to cross the street, and hopefully limit deer-vehicle collisions.

Screen Shot 2020-12-04 at 11.00.30 AM

Money Gal Coaching: Habits of a millionaire, just in time for the holidays?

Kelly Blodgett started Money Gal Coaching after paying down nearly $50K in debt in 18 months.

Related